Groove is described as 'Help Desk Software for Small Businesses' and is an website in the Business & Commerce category. There are more than 50 alternatives to Groove, not only websites but also apps for a variety of platforms, including Android, iPhone, Windows and SaaS. The best alternative is osTicket, which is both free and Open Source. Other great sites and apps similar to Groove are Freshdesk (Freemium), ProProfs Help Desk (Paid), Front (Paid) and ProProfs Knowledge Base (Freemium).
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.