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Groove Alternatives

Groove is described as 'Help Desk Software for Small Businesses' and is a customer support tool in the business & commerce category. There are more than 50 alternatives to Groove, not only websites but also apps for a variety of platforms, including Android, iPhone, SaaS and iPad. The best alternative is osTicket, which is both free and Open Source. Other great sites and apps similar to Groove are ProProfs Knowledge Base, Freshdesk, Zendesk and ProProfs Help Desk.

Groove alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Groove.
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Groove iconGroove
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Help Desk Software for Small Businesses.

Learn more about Groove

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

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    Client Interface - Welcome Screen
  2. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

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    Screenshot


  3. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    ⚫︎ Ad-freeFreshdesk doesn't contain any form of external advertising.
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    Screenshot
  4. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Screenshot
  5. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

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    Screenshot


  6. Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

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    Screenshot
  7. Front icon

    Front

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.

    ⚫︎ Real time collaborationMultiple users can work together in Front simultaneously.
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    Screenshot
  8. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.

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    Screenshot
  9. Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

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    Screenshot
  10. Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

    ⚫︎ CustomizableCrust Service Cloud is easy to customize with themes or similar features.
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    Crust Service Cloud Home Page
Showing 10 of 92 alternatives