UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.
Cost / License
- Free
- Proprietary
Application types
Denmark
EUPlatforms
- Online
+6
Zoho Desk Alternatives
Zoho Desk is described as 'Helps manage customer requests across channels, offers multi-brand self-service, knowledge base automation, AI ticket analysis, and team collaboration tools' and is a customer feedback manager in the business & commerce category. There are more than 100 alternatives to Zoho Desk for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Zoho Desk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or osTicket. Other great apps like Zoho Desk are Zendesk, UserVoice, Tidio and Fernand.
Alternatives list
UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- iPhone
- iPad
- Software as a Service (SaaS)
+7
Idea Informer is a idea forum similar to uservoice or getsatisfaction. Individual forums are created as subdomains of idea.informer.com and there is a widget to include a feedback overlay that the web page users can use without leaving your site.
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
+2
All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
+1
Collect feedback at any point in the customer journey, use drag-and-drop survey creation, consolidate multi-source feedback, analyze results via AI and dashboards, automate recurring surveys with advanced targeting and partial response capture, and integrate with connected tools.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.
SupportBee vs Zoho Desk Comments
- SupportBee is Paid and Proprietary
Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration
Cost / License
- Freemium
- Proprietary
Platforms
- Online
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
+1
Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.
Cost / License
- Free
- Open Source (AGPL-3.0)
Application type
Alerts
- Discontinued
Platforms
- Self-Hosted
- Docker
Russia
United States
Sweden
Argentina
Poland
India
No free tier in SupportBee anymore, should not be listed as a "Freemium" alternative to Zoho Desk.