Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
KroBase AlternativesHelp Desk Platforms & Customer Feedback Managers like KroBase
KroBase is described as 'Powerful SaaS knowledge base software designed for businesses and individuals who need an efficient way to organize and share information. With a simple and intuitive interface, it allows users to create, manage, and search content effortlessly' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to KroBase, not only websites but also apps for a variety of platforms, including iPhone, Android, iPad and Android Tablet apps. The best KroBase alternative is Libredesk, which is both free and Open Source. Other great sites and apps similar to KroBase are FreeScout, Freshdesk, Zendesk and Intercom.
Alternatives list
41 Libredesk alternatives
104 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
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82 Freshdesk alternativesOffers advanced ticket management, automation, analytics, and SLA tracking, featuring multichannel support including chat, email, phone, and social media, team collaboration tools, self-service knowledge base, robust security, and flexible workflow customization.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
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266 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
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303 Intercom alternativesIntercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
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92 HelpCrunch alternativesPlatform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
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139 Help Scout alternativesHelp Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
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Open source live chat and AI chatbot platform featuring real-time multi-channel communication for web, Android, iOS, and WhatsApp, customizable widgets, automated chatbot-human handover, analytics, knowledge base integration, and GDPR compliance for complete customer support.
Cost / License
- Freemium
- Open Source
Application type
Platforms
- Online
- Android
- iPhone
- Self-Hosted
- Software as a Service (SaaS)
- Wordpress
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41 HelpDesk alternativesStreamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- UNIX Web Browser
- LiveChat
- Software as a Service (SaaS)
+3
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
- iPad
An open source ticket management & help desk solution. A freshdesk alternative.
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177 ProProfs Help Desk alternativesProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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