HelpMaster is described as 'If your business needs to log, track, manage, automate and escalate support issues, then please read on' and is an app in the Business & Commerce category. There are more than 100 alternatives to HelpMaster for a variety of platforms, including the Web, Windows, iPhone, Android and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like HelpMaster are Freshdesk (Freemium), ProProfs Help Desk (Paid), UseResponse (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- 112 alternatives
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 79 alternatives to ((OTRS)) Community Edition
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration. View 92 alternatives to InvGate Service Desk
- Android Tablet