Helpdesk Pilot Alternatives

Helpdesk Pilot is described as 'Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Helpdesk Pilot , not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Linux apps. The best Helpdesk Pilot alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or osTicket. Other great sites and apps similar to Helpdesk Pilot are Zendesk, UserVoice, UseResponse and Bench.

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Alternatives list

  1. Cherwell icon
     2 likes

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  2. BlueFolder icon
     1 like

    Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  3. HelpShift icon
     4 likes

    Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  4. Maian Support icon
     2 likes

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

    114 Maian Support alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • PHP
     
  5. Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.

    82 Faveo HELPDESK alternatives

    Cost / License

    • Paid
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS
     
  6. eBLVD icon
     3 likes

    Get unlimited access to cloud-based remote access, web conference, remote support, or help desk service for a dollar a day.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  7. Document360 icon
     13 likes

    AI-powered platform for efficiently creating, organizing, and managing knowledge bases, product documentation, user manuals, and SOPs, featuring customizable themes, real-time team collaboration, advanced version control, and multi-language support for global use.

    56 Document360 alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  8. Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
     
  9. HappyFox icon
     16 likes

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    138 HappyFox alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone
     
  10. Brisk support gives you the tools you need to seamlessly resolve customer inquiries. Our complete help desk ticketing system is the ultimate solution for increasing productivity and making happier customers.

    79 Brisk Support - Help Desk Software alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  11. Raiseaticket icon
     3 likes

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    198 Raiseaticket alternatives

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
     
  12. Sirportly icon
     7 likes

    Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Linux
    • Online
     
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