Sites and apps similar to Helpdesk Pilot include Deskhero. It's paid, but osTicket is free. Other options are Freshdesk, Zendesk, UserVoice and REI3 Tickets. There's no shortage of Help Desk Platforms like Helpdesk Pilot , with more than 100 alternatives for Windows, Android, iPhone, Linux and iPad.
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Germany
EU
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
India
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
Argentina
Collect feedback at any point in the customer journey, use drag-and-drop survey creation, consolidate multi-source feedback, analyze results via AI and dashboards, automate recurring surveys with advanced targeting and partial response capture, and integrate with connected tools.
PolandEU
All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
SwedenEU
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
United Kingdom
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.
Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration
India
Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
United States
