Support Incident Tracker AlternativesHelp Desk Platforms & Issue Tracking Systems like Support Incident Tracker

Support Incident Tracker is described as '(or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to Support Incident Tracker for a variety of platforms, including Web-based, Windows, Linux, SaaS and Mac apps. The best Support Incident Tracker alternative is JIRA, which is free. Other great apps like Support Incident Tracker are Freshdesk, osTicket, Easy Redmine and Solarwinds Web Help Desk.

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Alternatives list

  1. JIRA icon

    JIRA

     227 likes
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    Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.

    418 JIRA alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    JIRA screenshot 1
     

    • JIRA is the most popular Web-based, Windows, Mac & Linux alternative to Support Incident Tracker.

    • JIRA is the most popular free alternative to Support Incident Tracker.

    • JIRA is Freemium and ProprietarySupport Incident Tracker is Free and Open Source
    • JIRA is CustomizableSupport Incident Tracker is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Support Incident Tracker.

    • Freshdesk is Freemium and ProprietarySupport Incident Tracker is Free and Open Source
    • Freshdesk is CustomizableSupport Incident Tracker is not according to our users
  4. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     

    • osTicket is the most popular Self-Hosted alternative to Support Incident Tracker.

    • osTicket is the most popular Open Source alternative to Support Incident Tracker.

    • osTicket is Free and Open SourceSupport Incident Tracker is also Free and Open Source
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    https://www.freshworks.com
    Learn More
  6. Easy Redmine icon

    Easy Redmine

     5 likes
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    Adaptive suite integrating project, IT service, and source code management for technology teams, featuring time tracking, issue and document management, customizable dashboards, third-party integration, agile and waterfall support, and cloud deployment options.

    Cost / License

    • Pay once or Subscription
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Software as a Service (SaaS)
    Easy Redmine screenshot 1
     

    • Easy Redmine is the most popular commercial alternative to Support Incident Tracker.

    • Easy Redmine is Paid and Open SourceSupport Incident Tracker is Free and Open Source
  7. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     
  8. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
     
  10. A1 Project Manager icon

    A1 Project Manager

     212 likes
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    A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.

    160 A1 Project Manager alternatives

    Cost / License

    • Free
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    A1 Project Manager screenshot 1
     
  11. Request Tracker icon

    Request Tracker

     17 likes
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    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Cost / License

    • Free Personal
    • Open Source

    Application types

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl
    Request Tracker screenshot 1
     
  12. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
     
  13. zipBoard icon

    zipBoard

     9 likes
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    Enhance web development and e-learning projects by annotating and assigning bugs with zipBoard. It combines real-time visual feedback, task management, and collaboration tools to improve productivity. Suitable for QA teams, managers, developers, and designers with a focus on client integration.

    Cost / License

    • Free Personal
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Responsive testing
     
  14. TeamSupport.com icon

    TeamSupport.com

     27 likes
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    Our online help desk is so much more than “just another ticketing system.”

    Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Dashboard
     
  15. Kissflow icon

    Kissflow

     3 likes
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    Kissflow is a simple, optimal, efficient and unified platform to manage and track all of your work.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Kissflow screenshot 1
     
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