Support Incident Tracker icon
Support Incident Tracker icon

Support Incident Tracker

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Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System').

Cost / License

  • Free
  • Open Source

Application type

Since

  • Since 2012

Alerts

  • Discontinued

Platforms

  • Windows
  • Mac
  • Linux
Alternatives  
Discontinued

The project is no longer developed since 2013.

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Support Incident Tracker was added to AlternativeTo by metatech on and this page was last updated .

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What is Support Incident Tracker?

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.