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Support Incident Tracker Alternatives

Support Incident Tracker is described as '(or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')' and is a Help Desk app in the business & commerce category. There are more than 10 alternatives to Support Incident Tracker for a variety of platforms, including Online / Web-based, Linux, Windows, Mac and Android. The best alternative is JIRA, which is free. Other great apps like Support Incident Tracker are osTicket, Freshdesk, InvGate Service Desk and ((OTRS)) Community Edition.

Support Incident Tracker alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Project Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Support Incident Tracker.
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  • FreeOpen Source
  • Mac
  • Windows
  • Linux

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for...

Learn more about Support Incident Tracker

  1. Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool.

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  2. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen


  3. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    Screenshot
  4. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Screenshot
  5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard


  6. A1 Project Manager icon

    A1 Project Manager

    • FreeProprietary
    • Online
    • Software as a Service (SaaS)

    A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.

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  7. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Screenshot
  8. zipBoard is a bug tracking and visual feedback tool which lets web developers work collaboratively on their web-based (web-apps, websites & elearning) products.

    Responsive testing
  9. Easy Redmine icon

    Easy Redmine

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    • Redmine

    Easy Redmine is a web based collaborative project management application. It is used by companies from around the world to handle projects, tasks, schedules, resource utilization, budgets, attendance monitoring, support management and much more.

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  10. Web Help Desk icon

    Web Help Desk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari

    With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket.

    Screenshot
Showing 10 of 21 alternatives