Support Incident Tracker Alternatives
Support Incident Tracker is described as '(or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')' and is a Help Desk app in the business & commerce category. There are more than 10 alternatives to Support Incident Tracker for a variety of platforms, including Online / Web-based, Linux, Windows, Mac and Android. The best alternative is JIRA, which is free. Other great apps like Support Incident Tracker are osTicket, Freshdesk, InvGate Service Desk and ((OTRS)) Community Edition.
Support Incident Tracker alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Project Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Support Incident Tracker.
- Free • Open Source
- Mac
- Windows
- Linux
Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Self-Hosted
- Software as a Service (SaaS)
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free • Proprietary
- Online
- Software as a Service (SaaS)
A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
- Free Personal • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
zipBoard is a bug tracking and visual feedback tool which lets web developers work collaboratively on their web-based (web-apps, websites & elearning) products.
- Paid • Open Source
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
- Redmine
Easy Redmine is a web based collaborative project management application. It is used by companies from around the world to handle projects, tasks, schedules, resource utilization, budgets, attendance monitoring, support management and much more.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket.
