Support Incident Tracker AlternativesHelp Desk Platforms and other similar apps like Support Incident Tracker

Support Incident Tracker is described as '(or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to Support Incident Tracker for a variety of platforms, including Web-based, Linux, Windows, Mac and SaaS apps. The best Support Incident Tracker alternative is JIRA, which is free. Other great apps like Support Incident Tracker are osTicket, Freshdesk, A1 Project Manager and Request Tracker.

Support Incident Tracker alternatives are mainly Help Desk Platforms but may also be Project Management Tools or Task Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Support Incident Tracker.

Support Incident Tracker

Free • Open Source
Help Desk Platform

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for...

More about Support Incident Tracker

Support Incident Tracker alternatives page was last updated

JIRA
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Project Management Tool
Task Management Tool
Issue Tracking System
Mac
Linux
Online
360 JIRA alternatives
Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management, customisable workflow, and a pluggable integration framework to increase the velocity of your software development...
- - JIRA is the most popular Web-based, Mac & Linux alternative to Support Incident Tracker.
- - JIRA is the most popular free alternative to Support Incident Tracker.
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JIRA Features
1. Scrum BoardsTrack your team's work progress in JIRA through individual sprints across different stages of your workflow, using the Scrum methodology.
2. Kanban BoardJIRA allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Task Tracking
Bug reporting
Multi-project management
SAAS Metrics
Members Statistics
Dependency Tracking
Workflow
Project Organization
Customizable
osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Windows & Self-Hosted alternative to Support Incident Tracker.
- - osTicket is the most popular Open Source alternative to Support Incident Tracker.
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Customer Feedback Manager
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Support Incident Tracker.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
A1 Project Manager
Is this is a good alternative?
Yes
No
Free • Proprietary
Project Management Tool
Task Management Tool
Online
Software as a Service (SaaS)
178 A1 Project Manager alternatives
A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.
- - A1 Project Manager is the most popular SaaS alternative to Support Incident Tracker.
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A1 Project Manager Features
1. Real time collaborationMultiple users can work together in A1 Project Manager simultaneously.
Request Tracker
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Issue Tracking System
Help Desk Platform
Team Collaboration Tool
Linux
Online
Self-Hosted
Perl
53 Request Tracker alternatives
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
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Request Tracker Features
1. Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
2. Task Time TrackingKeep a record of time spent on a task with Request Tracker.
Customer service
Helpdesk Ticketing
Incident Management
Ticketing
Bug reporting
Customizable triggers
Task assignments
Dependency Tracking
zipBoard
Is this is a good alternative?
Yes
No
Free Personal • Proprietary
Team Collaboration Tool
Task Management Tool
Mac
Windows
Linux
Online
Android
iPhone
iPad
Software as a Service (SaaS)
212 zipBoard alternatives
zipBoard is a bug tracking and visual feedback tool which lets web developers work collaboratively on their web-based (web-apps, websites & elearning) products. You can either use zipBoard while you build new websites, ecommerce sites or e-learning courses or improve...
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zipBoard Features
1. Real time collaborationMultiple users can work together in zipBoard simultaneously.
2. Kanban BoardzipBoard allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Unlimited users
Project Dashboard
Web-Based
Cloud based
Share screenshots
Visual feedback
Interactive Whiteboard
Bug reporting
Website annotation
InvGate Service Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
Software as a Service (SaaS)
99 InvGate Service Desk alternatives
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
- - InvGate Service Desk is the most popular commercial alternative to Support Incident Tracker.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Configurable
Helpdesk Ticketing
Servicedesk
Ticketing
Web Help Desk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Mac
Windows
Linux
Online
iPhone
Google Chrome
Safari
93 Web Help Desk alternatives
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens...
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Web Help Desk Features
Ticketing
Knowledge base
IT Asset Management
TeamSupport.com
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Team Collaboration Tool
Online
96 TeamSupport.com alternatives
Our online help desk is so much more than “just another ticketing system.”

Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.
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TeamSupport.com Features
1. Real time collaborationMultiple users can work together in TeamSupport.com simultaneously.
Customer service
Ticketing
Deskpro
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
74 Deskpro alternatives
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
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Deskpro Features
Customer service
Ticketing
Knowledge base
Easy Redmine
Is this is a good alternative?
Yes
No
Paid • Open Source
Project Management Tool
Task Management Tool
Todo List Manager
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
Redmine
320 Easy Redmine alternatives
Easy Redmine is a web based collaborative project management application. It is used by companies from around the world to handle projects, tasks, schedules, resource utilization, budgets, attendance monitoring, support management and much more.
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Easy Redmine Features
1. Real time collaborationMultiple users can work together in Easy Redmine simultaneously.
2. Gantt-chartsEasy Redmine allows you to visualize your project plan through a timeline with schedule bars and keep track of the work done.
Multiple languages
Workflow
Kissflow
Is this is a good alternative?
Yes
No
Paid • Proprietary
Project Management Tool
Workflow Automation Tool
Online
Android
iPhone
Software as a Service (SaaS)
208 Kissflow alternatives
Kissflow is a simple, optimal, efficient and unified platform to manage and track all of your work.
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Kissflow Features
1. No Coding RequiredKissflow can be used without an coding or programming skills.
Workflow
Rad
Performance Monitoring
Built-in Workflow Management
Workflow Management
Office 365 integration
Workflow Designer