Support Incident Tracker Alternatives

    Support Incident Tracker is described as '(or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System')' and is an app in the Business & Commerce category. There are more than 10 alternatives to Support Incident Tracker for a variety of platforms, including Online / Web-based, Linux, Windows, Mac and Android. The best alternative is JIRA. It's not free, so if you're looking for a free alternative, you could try osTicket or Freshdesk. Other great apps like Support Incident Tracker are ((OTRS)) Community Edition (Free Personal, Open Source), InvGate Service Desk (Paid), A1 Project Manager (Free) and Request Tracker (Free, Open Source).

    This page was last updated Jul 27, 2021
    1. Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool.
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    2. osTicket

      • Free • Open Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
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      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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    4. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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    6. InvGate Service Desk

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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    8. A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.
    9. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    10. Easy Redmine

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      • Redmine
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      Easy Redmine is a web based collaborative project management application. It is used by companies from around the world to handle projects, tasks, schedules, resource utilization, budgets, attendance monitoring, support management and much more.
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    11. zipBoard is a bug tracking and visual feedback tool which lets web developers work collaboratively on their web-based (web-apps, websites & elearning) products.
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    12. Our online help desk is so much more than “just another ticketing system.”
    Showing 10 of 21 alternatives