Free ((OTRS)) Community Edition Alternatives

The best free alternative to ((OTRS)) Community Edition is osTicket, which is also Open Source. If that doesn't suit you, our users have ranked more than 50 alternatives to ((OTRS)) Community Edition and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to ((OTRS)) Community Edition are Freshdesk, FreeScout, Zammad and Corteza Service Cloud.

((OTRS)) Community Edition alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of ((OTRS)) Community Edition.

((OTRS)) Community Edition alternatives page was last updated

((OTRS)) Community Edition

Free Personal • Open Source
Help Desk App

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by...

More about ((OTRS)) Community Edition

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to ((OTRS)) Community Edition.
- - osTicket is the most popular Open Source & free alternative to ((OTRS)) Community Edition.
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Opinions about osTicket as a Alternative to ((OTRS)) Community Edition
Most users think osTicket is a great ((OTRS)) Community Edition alternative.
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
219 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to ((OTRS)) Community Edition.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Opinions about Freshdesk as a Alternative to ((OTRS)) Community Edition
Most users think Freshdesk is a great ((OTRS)) Community Edition alternative.
FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
Comments about FreeScout as a Alternative to ((OTRS)) Community Edition
pros, cons and recent comments
Guest
We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!
Positive comment•
1
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Opinions about Zammad as a Alternative to ((OTRS)) Community Edition
Most users think Zammad is a great ((OTRS)) Community Edition alternative.
Corteza Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
47 Corteza Service Cloud alternatives
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
GLPI
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
Crust Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
63 Crust Service Cloud alternatives
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
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Crust Service Cloud Features
Dashboard
Bug reporting
Role Management
Notifications
Team Messaging
Drag and Drop
Customizable
Performance overview
Charts
Business Dashboards
Request Tracker
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Issue Tracking System
Help Desk App
Customer Support Tool
Linux
Online
Self-Hosted
Perl
53 Request Tracker alternatives
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Suggest and vote on features
Request Tracker Features
1. Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
2. Task Time TrackingKeep a record of time spent on a task with Request Tracker.
Customer service
Helpdesk ticketing
Incident Management
Ticketing
Bug reporting
Customizable triggers
Task assignments
Dependency Tracking
DeskXpand - Helpdesk Management Software
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
209 DeskXpand - Helpdesk Management Software alternatives
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Suggest and vote on features
DeskXpand - Helpdesk Management Software Features
1. Desktop SharingDeskXpand - Helpdesk Management Software enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand - Helpdesk Management Software can be used without an coding or programming skills.
3. LightweightDeskXpand - Helpdesk Management Software consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand - Helpdesk Management Software simultaneously.
5. Auto ResponderDeskXpand - Helpdesk Management Software allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand - Helpdesk Management Software can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand - Helpdesk Management Software doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
OpenSupports
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Self-Hosted
56 OpenSupports alternatives
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
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OpenSupports Features
Wiki
Ticketing
Helpdesk ticketing
Helpy.io
Is this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
iPhone
iPad
Self-Hosted
Software as a Service (SaaS)
153 Helpy.io alternatives
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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Helpy.io Features
1. Support for BootstrapHelpy.io supports the popular CSS framework Bootstrap.
Multiple languages
Live Support Chat
Knowledge base
Web-Based
Private Chat
Ticketing
Engati
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
205 Engati alternatives
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Suggest and vote on features
Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot