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Free ((OTRS)) Community Edition Alternatives

The best free alternative to ((OTRS)) Community Edition is osTicket, which is also Open Source. If that doesn't suit you, our users have ranked more than 50 alternatives to ((OTRS)) Community Edition and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to ((OTRS)) Community Edition are Zammad, Freshdesk, FreeScout and Corteza Service Cloud.

((OTRS)) Community Edition alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of ((OTRS)) Community Edition.
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  • Free PersonalOpen Source
  • Mac
  • Linux
  • Online
  • Self-Hosted
  • Perl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by...

Learn more about ((OTRS)) Community Edition

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
  2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Screenshot
    Most users think Zammad is a great alternative to ((OTRS)) Community Edition.


  3. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    Screenshot
  4. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    Screenshot
    FreeScout vs ((OTRS)) Community Edition opinions
    pros, cons and recent comments

    We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!

    Positive comment ago
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  5. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

    Corteza Service Cloud dashboard


  6. GLPI icon

    GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    Screenshot
  7. Crust Service Cloud icon

    Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

    Crust Service Cloud Home Page
  8. DeskXpand icon

    DeskXpand

    • FreemiumProprietary
    • Online
    • Software as a Service (SaaS)

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Screenshot
  9. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Screenshot
  10. OpenSupports icon

    OpenSupports

    • FreeOpen Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

    Screenshot
Showing 10 of 27 alternatives