iET ITSM Alternatives
iET ITSM is described as 'iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs'. There are more than 50 alternatives to iET ITSM, not only websites but also apps for a variety of platforms, including Windows, iPhone, Android and iPad. The best alternative is InvGate Service Desk. It's not free, so if you're looking for a free alternative, you could try Engati or Helpy.io. Other great sites and apps similar to iET ITSM are Zendesk (Paid), Freshservice (Paid), Trengo (Paid) and ServiceNow (Paid).
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- Blackberry
- iPad
- Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
- Paid • Proprietary
- Mac
- Online
- Android
- iPhone
- Software as a Service (SaaS)
- ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
- Paid • Proprietary
- Online
- Software as a Service (SaaS)
- Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
- Freemium • Proprietary
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
- Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
- Freemium • Open Source
- Mac
- Windows
- Linux
- Online
- iPhone
- iPad
- Self-Hosted
- Software as a Service (SaaS)
- iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.
- Free • Open Source
- Self-Hosted
- OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
- The only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.