Alternatives to iET ITSM for all platforms with any license

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Add a feature

53 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

62 Like
OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident...

Free Open Source Windows Linux Web
First person view Helpdesk ticketing Add a feature

14 Like
Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...

Commercial $ $ $ Web Android iPhone Android Tablet iPad
Helpdesk ticketing Incident management IT Asset Management Add a feature

33 Like
Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Freemium $ $ $ Open Source Mac Windows Linux Web iPhone ... iPad Self-Hosted
Support for Bootstrap Knowledge base Multiple languages Web-Based Add a feature

9 Like
Enchant

Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...

Commercial Web
CRM Add a feature

17 Like
Vivantio

The most flexible, reliable, trusted IT service management software on the market.

Commercial Web Self-Hosted
No features added Add a feature

9 Like
Deskero

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...

Commercial Web Android iPhone iPad
Customer feedback CRM Customizable Add a feature

15 Like
Web Help Desk

Simplicity and automation to streamline help desk ticketing and incident management.

Freemium $ $ $ Mac Windows Linux Web iPhone ... Chrome Safari
IT Asset Management Knowledge base Add a feature

19 Like
iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...

Free Open Source Self-Hosted
Helpdesk ticketing Incident management Knowledge base Add a feature

6 Like
Inforobo

Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live...

Commercial Web
Chat Bot Knowledge base Natural Language Processing Text to Speech Add a feature

2 Like
Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial $ $ $ Web Android iPhone
Helpdesk ticketing Multiple Account support Twitter integration Voice Call Add a feature

1 Like
LanDesk Service Management

LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience...

Commercial Web
IT Asset Management Add a feature

4 Like
SupportBee

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. ...

Freemium $ $ $ Web
No features added Add a feature

96 Like
Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...

Commercial $ $ $ Mac Windows Linux Web
Call recording Knowledge base Real time collaboration Add a feature

32 Like