Free Help Scout Alternatives

The best free alternative to Help Scout is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Help Scout and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Help Scout are osTicket, ProProfs Knowledge Base, Freshdesk and Zammad.

Help Scout alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Team Collaboration Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Help Scout.

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Help Scout

Paid • Proprietary
Customer Support Tool

Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

Learn more about Help Scout

FreeScout
Do you think this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
27 alternatives to FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
FreeScout vs Help Scout opinions
Almost everyone thinks FreeScout is a great alternative to Help Scout.
Guest
It is basically an open source clone of Help Scout. Awesome!
Positive comment•
1

Guest
This is the best alternative to Help Scout i've tried
Positive comment•
1
osTicket
Do you think this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
104 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
ProProfs Knowledge Base
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
Freshdesk
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
217 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Suggest and vote on features
Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zammad
Do you think this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Suggest and vote on features
Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Corteza Service Cloud
Do you think this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
49 alternatives to Corteza Service Cloud
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
Suggest and vote on features
Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
Missive
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Yes
No
Freemium • Proprietary
Customer Support Tool
Email Client
Team Collaboration Tool
Mac
Windows
Online
Android
iPhone
18 alternatives to Missive
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
Suggest and vote on features
Missive Features
1. Unified inboxView e-mails (or similar) from all accounts in one unified view with Missive.
2. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with Missive.
3. Multiple Account supportMissive support multiple accounts without the need to logout and login
Shared inbox
Threaded Conversations
Customer service
Email automation
Integrated Web Browser
Snooze Mail
Crust Service Cloud
Do you think this is a good alternative?
Yes
No
Free • Open Source
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
63 alternatives to Crust Service Cloud
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
Suggest and vote on features
Crust Service Cloud Features
Dashboard
Bug reporting
Role Management
Notifications
Team Messaging
Drag and Drop
Customizable
Performance overview
Charts
Business Dashboards
BetterDocs
Do you think this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Online
Self-Hosted
Wordpress
12 alternatives to BetterDocs
BetterDocs helps you to create & organize your documentation page in a beautiful way that will make your visitors find any help article easily. It will facilitate your client to make faster decisions and get help on the spot by self-servicing instead of avoiding the lengthy...
Suggest and vote on features
BetterDocs Features
Knowledge base
Knowledge Management
DeskXpand
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
210 alternatives to DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand Features
1. Desktop SharingDeskXpand enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand can be used without an coding or programming skills.
3. LightweightDeskXpand consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand simultaneously.
5. Auto ResponderDeskXpand allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing