The best free alternative to Help Scout is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Help Scout and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Help Scout are Libredesk, Freshdesk, osTicket and Znuny.
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
It is basically an open source clone of Help Scout. Awesome!
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.
AI-powered call QA software that automatically evaluates customer support calls, generating summaries, scores, and multilingual performance insights.
Transform Gmail into a powerful team tool for Shared Inboxes. Manage access, delegation, and monitoring of emails with task tracking, personalized responses, and alerts for shared mailbox activity.
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
An open source ticket management & help desk solution. A freshdesk alternative.
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
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This is the best alternative to Help Scout i've tried