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Free Help Scout Alternatives

The best free alternative to Help Scout is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Help Scout and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Help Scout are osTicket, Freshdesk, ProProfs Knowledge Base and Zammad.

Help Scout alternatives are mainly Customer Support Tools but may also be Help Desk Apps or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Help Scout.
This page was last updated Jun 14, 2022
  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Software as a Service (SaaS)

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

Learn more about Help Scout

  1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    FreeScout vs Help Scout opinions
    Almost everyone thinks FreeScout is a great alternative to Help Scout.

    It is basically an open source clone of Help Scout. Awesome!

    Positive comment over 1 year ago
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    This is the best alternative to Help Scout i've tried

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  2. osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.



  3. Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

  4. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

  5. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.



  6. Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

  7. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

  8. Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

  9. BetterDocs

    • FreemiumOpen Source
    • Online
    • Self-Hosted
    • Wordpress

    BetterDocs helps you to create & organize your documentation page in a beautiful way that will make your visitors find any help article easily.

  10. OpenSupports

    • FreeOpen Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

Showing 10 of 37 alternatives