Free Help Scout AlternativesHelp Desk Platforms and other similar apps like Help Scout

The best free alternative to Help Scout is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Help Scout and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Help Scout are osTicket, Freshdesk, Zammad and Corteza Service Cloud.

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Help Scout alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Help Scout.

Help Scout

Help Desk Platform
Paid • Proprietary

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

More about Help Scout

Help Scout alternatives page was last updated Jun 19, 2024

FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
28 FreeScout alternatives
License model
- Freemium • Open Source
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
+2
Top FreeScout Features
1. Helpdesk Ticketing
2. Multiple mailboxes
3. SMTP Support
4. IMAP Support
5. Email workflows
6. Workflow Automation
7. Auto Responder
8. Lightweight
9. No Tracking
10. Ad-free
11. Privacy focused
12. Real time collaboration
Show all NaN FreeScout features ▾
FreeScout VS Help Scout
Is FreeScout a good alternative to Help Scout?
Comments about FreeScout as an Alternative to Help Scout

Guest
This is the best alternative to Help Scout i've tried
Positive comment •Nov 4, 2020
1
Guest
It is basically an open source clone of Help Scout. Awesome!
Positive comment •Nov 12, 2020
1
- Almost everyone thinks FreeScout is a great Help Scout alternative.
- FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Help Scout.
- FreeScout is the most popular Open Source & free alternative to Help Scout.
- FreeScout is Freemium and Open SourceHelp Scout is Paid and Proprietary
- FreeScout is Lightweight and Privacy focusedHelp Scout is not according to our users

osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archi...
104 osTicket alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- Task Management Tool
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Show all NaN osTicket features ▾
+3
osTicket VS Help Scout
Is osTicket a good alternative to Help Scout?
- osTicket is the most popular Web-based alternative to Help Scout.
- osTicket is Free and Open SourceHelp Scout is Paid and Proprietary

Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to d...
228 Freshdesk alternatives
License model
- Freemium • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
+1
Freshdesk Features
1. Ad-free
2. Pricing per agent
3. Ads monitoring
4. Customer service
5. Automatic customer engagement
Show all NaN Freshdesk features ▾
Freshdesk VS Help Scout
Is Freshdesk a good alternative to Help Scout?

Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
37 Zammad alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Linux
- Self-Hosted
+9
Zammad Features
1. Auto Responder
2. Email tracking
3. SLA
4. Knowledge base
5. REST API
6. Customizable
7. Ruby
Show all NaN Zammad features ▾
Zammad VS Help Scout
Is Zammad a good alternative to Help Scout?

Corteza Service Cloud
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide...
51 Corteza Service Cloud alternatives
License model
- Free • Open Source
Application types
- CRM System
- Contact Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- Self-Hosted
+9
Corteza Service Cloud Features
1. Drag and Drop
2. Business Dashboards
3. Bug reporting
4. Performance overview
5. Charts
6. Notifications
7. Knowledge base
8. Role Management
Show all NaN Corteza Service Cloud features ▾
Corteza Service Cloud VS Help Scout
Is this a good alternative to Help Scout?

Missive
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
19 Missive alternatives
License model
- Freemium • Proprietary
Application types
- Email Client
- Help Desk Platform
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
+6
Missive Features
1. Unified inbox
2. Shared inbox
3. Threaded Conversations
4. Email Scheduling
5. Multiple Account support
6. Customer service
7. Email automation
8. Integrated Web Browser
9. Snooze Mail
Show all NaN Missive features ▾
Missive VS Help Scout
Is Missive a good alternative to Help Scout?

Kbee
Kbee extends Google Docs to create a professional knowledge base without compromising the authoring experience.
7 Kbee alternatives
License model
- Free • Proprietary
Platforms
- Mac
- Windows
- Online
- Chrome OS
- Software as a Service (SaaS)
Kbee Features
Help Center
Knowledge base
Show all NaN Kbee features ▾
Kbee VS Help Scout
Is Kbee a good alternative to Help Scout?

DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer ...
207 DeskXpand alternatives
License model
- Freemium • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Software as a Service (SaaS)
+9
DeskXpand Features
1. Desktop Sharing
2. No Coding Required
3. Lightweight
4. Real time collaboration
5. Auto Responder
6. Extensible by Plugins/Extensions
7. Ad-free
8. Helpdesk Ticketing
Show all NaN DeskXpand features ▾
DeskXpand VS Help Scout
Is DeskXpand a good alternative to Help Scout?

Crust Service Cloud
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across mult...
65 Crust Service Cloud alternatives
License model
- Free • Open Source
Application type
- Team Collaboration Tool
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Self-Hosted
+3
Crust Service Cloud Features
1. Dashboard
2. Bug reporting
3. Role Management
4. Notifications
5. Team Messaging
6. Drag and Drop
7. Customizable
8. Performance overview
9. Charts
Show all NaN Crust Service Cloud features ▾
Discontinued
The link doesn't work any more, it redirects to a website called planetcrust.com, and they use Corteza, which is another system, all repos on GitHub are archived.
Crust Service Cloud VS Help Scout
Is Crust Service Cloud a good alternative to Help Scout?

OpenSupports
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to crea...
57 OpenSupports alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Self-Hosted
OpenSupports Features
Wiki
Helpdesk Ticketing
User Management
Show all NaN OpenSupports features ▾
OpenSupports VS Help Scout
Is OpenSupports a good alternative to Help Scout?

Helpy.io
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted ver...
152 Helpy.io alternatives
License model
- Freemium • Open Source
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- iPad
- Self-Hosted
- Software as a Service (SaaS)
+1
Helpy.io Features
1. Support for Bootstrap
2. Multiple languages
3. Live Support Chat
4. Knowledge base
5. Web-Based
6. Private Chat
7. Helpdesk Ticketing
Show all NaN Helpy.io features ▾
Helpy.io VS Help Scout
Is Helpy.io a good alternative to Help Scout?

Engati
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slac...
201 Engati alternatives
License model
- Freemium • Proprietary
Platforms
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot
Show all NaN Engati features ▾
+6
Engati VS Help Scout
Is Engati a good alternative to Help Scout?