Apps with 'Call Center Management' feature

All apps in Apps with 'Call Center Management' feature category. Use the filters below to narrow down your search. 
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  1. MightyCall icon
     35 likes

    Cloud-based call center solution for small businesses; manages calls, enhances engagement with auto dialer, and provides training and support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    MightyCall screenshot 1
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    +3
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    55 alternatives
  2. CloudTalk.io icon
     7 likes

    Cloud-based call center software with 50+ advanced features, quick setup, CRM and helpdesk integrations, centralized management, and real-time analytics.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Software as a Service (SaaS)
    CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.
    CloudTalk takes the chaos out of your phone support process.
    CloudTalk - VoIP telephony system can be integrated with your favourite CRM, Helpdesk, and eCommerce solutions.
    +3
    Integrate CRM system Pipedrive with CloudTalk to boost performance of your sales team.
    111 alternatives
  3. Freshcaller is a modern call center software for inbound and outbound calling teams, and offers phone numbers in 90+ countries.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    Incoming call notification on the browser. No need to install nay software to attend calls.
    Purchase local phone numbers from 90+ countries
    Multi-level IVR system helps you self-service your callers to the right agents
    +2
    Real-time dashboard helps you monitor agents, calls, and wait queues.
    8 alternatives
  4. Voiptime Cloud Call Center is a full-featured call center solution that helps to improve customer satisfaction and reach the highest agent productivity. Our contact center software encompasses a built-in CRM, call scripting, ACD and IVR, outbound call campaigns with 3 dialing...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Client card
    Active call
    Call campaign report
    +3
    KPI report
    18 alternatives
  5. bxp software icon
     1 like

    bxp software own and distribute bxp, a specialist software solution providing a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
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    +2
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    151 alternatives
  6. CrazyCall icon
     2 likes

    CrazyCall helps contact centers and sales teams boost performance of their outbound and inbound projects. Quick setup, it lets you make and receive calls directly in the browser within minutes from creating an account.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Chrome OS
    Get your first virtual phone number completely for free
    Cheap call rates all around the world
    Live dashboard and analytics to monitor call performance
    +4
    Call recordings available for download
    25 alternatives
  7. The TouchStar Dialer, provided by Daviker, is a feature rich and cost effective outbound call centre solution that substantially improves productivity, accountability and profitability throughout any call centre operation.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    Advanced call scripting - make all your agents as productive as your best
    Automated outbound predictive dialler - CRM integrated predictive dialler
    Sophisticated Call Recording - Improve productivity and stay compliant
    3 alternatives
  8. AgentBro icon
     1 like

    AgentBro is an AI-powered phone receptionist for small businesses. It answers every call 24/7 with a human-like voice, books appointments directly to Google Calendar and Outlook, captures leads, answers FAQs, and transfers urgent calls to your phone.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Dashboard
    Call details
    Pre-built tempelete
    +2
    Agent configuration 1
  9. Servetel is an Indian cloud telephony service provider. We provide services such as Toll-Free Number, Virtual Number, IVR, Bulk SMS and Voice Broadcasting.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Android
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    +3
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    2 alternatives
  10. CallTools icon
     1 like

    CallTools is a cloud-based contact center solution that boosts productivity and contact rates with advanced dialers, CRM integration, and real-time reporting for sales and customer service teams.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    CallTools screenshot 1
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    +1
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    18 alternatives
  11. KOOKOO icon
     Like

    Kookoo offers customer interactive solutions for your small business. Features like IVR, cloud PBX, toll free numbers will be provided for diffrent business sectors

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    4 alternatives
  12. Telnum icon
     Like

    Telnum is a reliable international VoIP provider that offers state-of-the-art technology when it comes to cloud-based phone center solution. As a smart cloud-based virtual phone system, it caters to small, medium, and large scale businesses.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
  13. Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    active call
    Call Center Studio screenshot 1
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    +2
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  14. Zero icon
     Like

    Zero is the business phone system built for forward-thinking IT. Our suite unites all phone system & call center features, voice and video conferencing, team messaging and collaboration into a single, mobile ready, cloud platform.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    Desktop app
    17 alternatives
  15. Helpware icon
     Like

    Helpware’s outsourced digital customer service connects you to your customers where they are. We offer BPO that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpware screenshot 1
    14 alternatives
  16. VCC Live icon
     Like

    VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
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    5 alternatives
  17. Smartflo icon
     Like

    Smartflo is an anytime, anywhere cloud communication suite tailor-made for SMBs. From delivering an enhanced customer experience to helping cut operational costs, Smartflo simplifies communication for businesses.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
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    6 alternatives
  18. Adversus help call outbound centers boost KPIs, make better decisions based on insights, and manage contacts more wisely.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Spotlessly optimized call flows
    Follow your sales to the door
    All activities at your fingertips
    7 alternatives
  19. Phonestat icon
     Like

    Track staff performance with custom scorecards, capture meaningful customer feedback and deliver quality customer experiences. Simple, cost effective online solution with a Free 30 day trial.

    Cost / License

    • Paid
    • Proprietary

    Alerts

    • Discontinued

    Platforms

    • Online
    • Software as a Service (SaaS)
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    2 alternatives
  20. We're on a mission to simplify how things get done at work for retail/restaurant/hospitality workforces. Our flagship product, Branch Messenger is a team collaboration platform for shift workers to message their coworkers on a shared directory, trade/pick-up shifts, view...

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Branch Messenger screenshot 1
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    +8
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    16 alternatives
  21. NUACOM icon
     1 like

    We offer clients a fully-featured Cloud Phone System with VoIP-based services that allow users to access our system anytime, anywhere. With our first-class Call Center features you can increase your team’s productivity, use workflow automation, and provide effective management...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
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    12 alternatives
  22. Samespace icon
     Like

    Samespace is a communication platform for customer-facing teams like sales, support and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen and manage teams at scale.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
    • Google Chrome
    Insights for an overview of all business communication.
    Call Logs for quick and easy access to call history.
    Unobtrusive, minimal, simple. The Samespace Dock is your call agent's best friend.
    +2
    Complete soft phone functionality and more.
    1 alternatives
  23. uContact icon
     Like

    uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • iPad
    Agent Desktop
    Unified Inbox to manange voice interactions, SMS, Web Chat, Twitter, Facebook, Video Calls
    Gamification to motivate and feedback on real time to agents. Rankings and badges.
    +3
    Communication workflow to easily create your IVRs.
    28 alternatives
  24. TeamTonic icon
     Like

    TeamTonic enables the scheduling of your workers so that you consistently meet your customer demand, whilst optimising scheduling satisfaction so your people are happy and productive.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    • Online