uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features: - ACD - Virtual Hold - Recording - PBX - Audio, Video, Desktop Softphone - IVR - Voice Broadcast - TTS - ASR - Dialers - Preview, Progressive, Power, Predictive - SMS - Web Chat - Click2Call & Call Back - Email - Social Networks - Real Time Monitoring - Quality management - Workforce Optimization - Reporting Analytics - Workflow Designer - Forms Designer
Show full description ▾
Summary and Relevance
Our users have written 0 comments and reviews about uContact, and it has gotten 0 likes