uContact icon
uContact icon

uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.

Agent Desktop

Cost / License

  • Paid
  • Proprietary

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • iPad
Unified Inbox to manange voice interactions, SMS, Web Chat, Twitter, Facebook, Video Calls
Gamification to motivate and feedback on real time to agents. Rankings and badges.
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Communication workflow to easily create your IVRs.
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uContact was added to AlternativeTo by jmoreira on and this page was last updated .

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Download from Google Play Store

What is uContact?

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:

  • ACD
  • Virtual Hold
  • Recording
  • PBX
  • Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast
  • TTS - ASR
  • Dialers
  • Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer