uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporti...

Paid • Proprietary

Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
iPad

★

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What is uContact?

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:

ACD
Virtual Hold
Recording
PBX
Audio, Video, Desktop Softphone
IVR
Voice Broadcast
TTS - ASR
Dialers
Preview, Progressive, Power, Predictive
SMS
Web Chat
Click2Call & Call Back
Email
Social Networks
Real Time Monitoring
Quality management
Workforce Optimization
Reporting Analytics
Workflow Designer
Forms Designer

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Official Links

uContact Screenshots

Unified Inbox to manange voice interactions, SMS, Web Chat, Twitter, Facebook, Video Calls

Gamification to motivate and feedback on real time to agents. Rankings and badges.

Communication workflow to easily create your IVRs.

Dashboard by campaign, status by agents and spy, coaching and barge in.

Suggest and vote on features

uContact Features

VoiP CallsuContact allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Unified inboxView e-mails (or similar) from all accounts in one unified view with uContact.

uContact information

Developed byIntegra CCS
LicensingProprietary and Commercial product.
Alternatives28 alternatives listed

Supported Languages

English

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uContact was added to AlternativeTo by jmoreira on and this page was last updated .

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