uContact
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uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- iPad
Features
- VoiP Calls
- Unified inbox
- IVR
- Predictive dialer
- Phone Dialer
- Call Tracking
- Call recording
Tags
- voip-recorder
- contact-center-software
- asterisk
- Call Center Management
- autodialer
- robo-dialer
- cloud-call-center
- asterisk-based
- cloud-contact-center-software
- virtual-call-center-software
- hosted-ivr
- outbound-dialer
- replace-dialer
- asterisk-autodialer
- call-centre
- call-center-software
- web-chat
- auto-dialer-software
- power-dialer
- call-center
- contact-center
- freeswitch-autodialer
- auto-dialer
uContact News & Activities
Highlights All activities
Recent activities
everycallQA added uContact as alternative to QA Batch Scorer
tahiralmas786 added uContact as alternative to ICTContact
uContact information
Developed by
Integra CCSLicensing
Proprietary and Commercial product.Alternatives
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Get an embeddable badge for uContactSupported Languages
- English
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What is uContact?
uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:
- ACD
- Virtual Hold
- Recording
- PBX
- Audio, Video, Desktop Softphone
- IVR
- Voice Broadcast
- TTS - ASR
- Dialers
- Preview, Progressive, Power, Predictive
- SMS
- Web Chat
- Click2Call & Call Back
- Social Networks
- Real Time Monitoring
- Quality management
- Workforce Optimization
- Reporting Analytics
- Workflow Designer
- Forms Designer