Freshcaller

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is easy to set up. As a phone system designed for teams with little/ no IT support, Freshcaller allows users to create a new account in minutes and configure rules, business hours, and routing processes that are effected/executed in real-time.

Freshcaller enables businesses to scale their usage effortlessly by adding agent licenses, purchasing additional numbers (Local, International, and Toll-Free) or phone credits, and changing their pricing plan at any time. Within each plan, feature sets are tailored to different user roles:

• Agents: In-call functions (mute, hold, transfer, etc.), Call Notes, Conferencing, Agent Statuses

• Supervisors: Live dashboard, Reports, Service Level Monitoring (SLM), Call Monitoring & Barging

• Admins: Business & non-business hours routing, Holiday Routing, Smart Escalations (Queue callback, Smart answer voice bot, ACD,etc.), IVRs (Manual Keypress and Speech-Enabled), Call Queues, SIP Connections, Call Recordings

Unlike most other cloud telephony systems, Freshcaller also has a mobile app (both iOS & Android) which allows customer support agents and sales reps to attend calls on-the-go. Users can create tickets, listen to recordings, and add call notes from the app.

Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers.