CloudTalk.io
Cloud-based phone centre solution with 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star, Yves...
What is CloudTalk.io?
CloudTalk is a smart, intuitive and easy-to-use cloud-based call centre software with 50+ advanced features designed to improve customer experience. CloudTalk is used by more than 1000 happy clients all around the world from companies as DHL, Electronic Star, Yves Rocher.
With CloudTalk, you can deliver exceptional phone support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, we will fully adapt to your needs and size of your business. You no longer need to obtain expensive hardware and hire IT administrators. Simply connect your computer, tablet or smartphone to the internet and you are good to go. All your numbers and branches are manageable from one place.
You can integrate CloudTalk with a great variety of CRM, e-commerce and helpdesk services as Helpscout, Pipedrive, Shopify, Intercom and many others with just a few clicks. Your agents then see all the relevant information about your customers, all in one place and in real-time. By integrating CloudTalk, you simplify the daily routine for your agents and increase their productivity. You may integrate CloudTalk with any desired information system via the provided CloudTalk API.
Thanks to the smart CloudTalk metrics, you can monitor and optimise the performance of your customer support and sales team.
CloudTalk.io Screenshots
CloudTalk.io Features
- Call Routing
- Helpscout integration
- Data analytics
- IVR
- Skill based routing
- Call forwarding
- Google contacts integration
- Voice Recording
- Callback
- Encrypted Chat
- Speech to text
- Call recording
- HubSpot integration
- Real-time analytics
- Zapier integration
- Reporting
- Call Tagging
- Blacklist monitoring
- Text messaging
- Customer service
- Bigcommerce Integration
- SMS Messaging
- Zendesk integration
- Integration with Pipedrive
- Workflow Automation
- Dedicated phone number
- SMS Reminders
- Shopify integration
- Speech Recognition
- Encrypted VoIP calls
- Call Tracking
- Magento integration
- Audio Conferencing
- Click to call
- Call Analytics
- Voice Chat
- Virtual PBX
- WebRTC
- Zoho integration
- Call Transfer
- Ecommerce Integration
- Softphone
- Freshdesk integration
- Encrypted Connection
- Salesforce integration
- Encrypted calls
- Pipedrive integration
CloudTalk.io information
Comments and Reviews
Tags
- Mobile Apps
- voip-recorder
- cloud-contact-center-software
- voip-integration
- Integration
- click-to-call-solution
- Help Desk
- contact-centre
- call-center-management
- free-web-calls
- customer-experience
- virtual-call-center-software
- Phone System
- Customer Support
- call-center-software
- international-calls
- free-calls
- speech-analyser
- customer-satisfaction
- cheap-international-calls
- power-dialer
- outbound-call-tracking
- call-center
- contact-center
- sales-tracking
- mobile-voip
- dialer
- autodialer
- Telemarketing
- dynamic-call-tracking
- low-cost-international-call
- outbound-dialler
- inbound-call-tracking
- Voicemail
- cloud-call-center
- google-contact
- auto-dialer
- Software as a Service
- data-integration
- virtual-call-center
- voicemail-to-text
- business-management
Recent user activities on CloudTalk.io
chethan-g added CloudTalk.io as alternative(s) to Toktiv
CloudTalk edited CloudTalk.io
shashank-telecmi added CloudTalk.io as alternative(s) to TeleCMI
I tried several different phone solutions but only CloudTalk has fulfilled all my requirements.
Our office, and by that I mean myself, personally, went through countless management systems and we tried out all kinds of services. Finally, we found CloudTalk and thank goodness we did! It allowed us to integrate our go to services such as Google Contacts, SalesForce and Freshdesk. It's got a simple interface and it's easy to use. You don't need to watch training videos to understand the system, it's intuitive. The most important feature has been the ability to create as many custom fields as we need and then to be able to access them from multiple devices, in and out of the office. It's been a business saver!
Very modern cloud phone system that works well with Pipedrive and Intercom