CloudTalk is a smart, intuitive and easy-to-use cloud-based call centre software with 40+ advanced features designed to improve customer experience. CloudTalk is used by more than 1000 happy clients all around the world from companies as DHL, Electronic Star, Yves Rocher.
With CloudTalk, you can deliver exceptional phone support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, we will fully adapt to your needs and size of your business. You no longer need to obtain expensive hardware and hire IT administrators. Simply connect your computer, tablet or smartphone to the internet and you are good to go. All your numbers and branches are manageable from one place. ... More Info »
You can integrate CloudTalk with a great variety of CRM, e-commerce and helpdesk services as Helpscout, Pipedrive, Shopify, Intercom and many others with just a few clicks. Your agents then see all the relevant information about your customers, all in one place and in real-time. By integrating CloudTalk, you simplify the daily routine for your agents and increase their productivity. You may integrate CloudTalk with any desired information system via the provided CloudTalk API.
Thanks to the smart CloudTalk metrics, you can monitor and optimise the performance of your customer support and sales team.