MyOperator

MyOperator is a cloud-based call management system that provides call optimization solutions for businesses. Being a SaaS product, it does not require any hardware or software installation. It provides a complete analytical report of all the calls received by your business, both department and user wise. This helps you analyze the call performance of your business and ensures that you do not miss any potential business call.

Below is a list of features that highlight how this is actually made possible:

IVR System It projects your company as big and professional which in turn helps improve your brand value and recognition. It also extends the reach of your business 24*7 and routes calls to the right departments for a faster point resolution.

Cloud EPABX It doesn’t require any hardware or software installation. This thereby helps save installation and additional infrastructural costs required while scaling up. Also, it allows you to work anywhere and anytime.

Call tracking All your phone calls, be it the ones you made, received or missed are tracked. This not only helps you upgrade your customers’ experience but also ensures that no prospect is lost.

Call recording It helps in training your employees wherein they learn and understand real customer cases. It further helps improve business’ efficiency by giving an overall picture of how the organization is functioning both internally and externally.

Remarketing It helps in retargeting those customers who showed interest in your website or product previously. Facebook and SMS remarketing are the ways that MyOperator offers to help you reconnect with your callers and repeat purchase.

65% of businesses consider phone calls their most valuable and highest quality source of leads. The value of a call is very important to any business. Because missing calls amount to losing prospects and hence losing out on business profits. Here is where the need to have an effective call management system comes into play.