Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best open source Self-Hosted alternative is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and 18 are open source and available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting open source Self-Hosted alternatives to Zendesk are osTicket, Libredesk, Zammad and GLPI.
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
It's free, open source and have a nice feedback from developers
I have been using Helpscout, I think freescout is the best
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
It's more an inventory system
An open source ticket management & help desk solution. A freshdesk alternative.
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.
Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
United States
Germany
EU
France
United Kingdom
India
The best open source Zendesk competitor I've tried