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    Open Source Self-Hosted Zendesk Alternatives

    Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best open source Self-Hosted alternative is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and 17 are open source and available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting open source Self-Hosted alternatives to Zendesk are osTicket (Free, Open Source), Zammad (Free, Open Source), ((OTRS)) Community Edition (Free Personal, Open Source) and SuiteCRM (Free, Open Source).

    This page was last updated May 17, 2022
    Zendesk
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    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
    Learn more about Zendesk

    1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
      FreeScout vs Zendesk opinions
      Almost everyone thinks FreeScout is a great alternative to Zendesk.
       all • positive • negative      relevance • date
      Much quicker to load and obviously more private
      Top positive comment  over 1 year ago

      4
      The best open source Zendesk competitor I've tried
      Top positive comment  over 1 year ago

      4
      usedesk Usedesk is way better - just saying.
      Positive comment 10 months ago

      0
      It's free, open source and have a nice feedback from developers
      Positive comment 11 months ago

      0
      MurliVM I have been using Helpscout, I think freescout is the best
      Positive comment about 1 year ago

      0
      Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
      Positive comment about 1 year ago

      1
      Feature complete. Save a fortune. Well maintained.
      Positive comment over 1 year ago

      0
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      7 of 11 comments
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
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      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
      Almost everyone thinks osTicket is a great alternative to Zendesk.


    2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
      Almost everyone thinks Zammad is a great alternative to Zendesk.
    3. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      ((OTRS)) Community Edition vs Zendesk opinions
      Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.
      Access control. Easy to use.
      Positive comment about 4 years ago

      0
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      More
      SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
      Most users think SuiteCRM is a great alternative to Zendesk.


    4. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
      • Free PersonalOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
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      GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
      GLPI vs Zendesk opinions
      pros, cons and recent comments
      It's more an inventory system
      Negative comment about 2 months ago

      0
    5. OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
    6. Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.
    7. Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
    Showing 10 of 17 alternatives