iET ITSM AlternativesIT Service Management Software and other similar apps like iET ITSM

iET ITSM is described as 'IET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs' and is a it service management software. There are more than 50 alternatives to iET ITSM, not only websites but also apps for a variety of platforms, including Windows, iPhone, Android and iPad apps. The best iET ITSM alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try iTop by Combodo or Helpy.io. Other great sites and apps similar to iET ITSM are Freshservice, ServiceNow, Deskero and Solarwinds Web Help Desk.

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Alternatives list

  1. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to iET ITSM.

    • Zendesk is the most popular commercial alternative to iET ITSM.

    • Zendesk is Paid and ProprietaryiET ITSM is also Paid and Proprietary
  2. Freshservice icon

    Freshservice

     35 likes
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    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

    36 Freshservice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1
     
  4. ServiceNow icon

    ServiceNow

     5 likes
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    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    88 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
     

    • ServiceNow is the most popular SaaS alternative to iET ITSM.

    • ServiceNow is Paid and ProprietaryiET ITSM is also Paid and Proprietary
  5. Ad
    Screenshot
    Freshservice icon
    Freshservice

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation ...

    https://www.freshworks.com
    Learn More
  6. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1
     

    • Deskero is the most popular Mac alternative to iET ITSM.

    • Deskero is Paid and ProprietaryiET ITSM is also Paid and Proprietary
    • Deskero is CustomizableiET ITSM is not according to our users
  7. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     

    • Solarwinds Web Help Desk is the most popular Windows & Linux alternative to iET ITSM.

    • Solarwinds Web Help Desk is Paid and ProprietaryiET ITSM is also Paid and Proprietary
  8. Mint Service Desk icon

    Mint Service Desk

     4 likes
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    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    59 Mint Service Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     

    • Mint Service Desk is the most popular Self-Hosted alternative to iET ITSM.

    • Mint Service Desk is Paid and ProprietaryiET ITSM is also Paid and Proprietary
  10. VisionFlow icon

    VisionFlow

     1 like
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    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1
     
  11. OTRS icon

    OTRS

     14 likes
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    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1
     
  12. iTop by Combodo icon

    iTop by Combodo

     9 likes
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    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application types

    Platforms

    • Self-Hosted
     

    • iTop by Combodo is the most popular Open Source & free alternative to iET ITSM.

    • iTop by Combodo is Freemium and Open SourceiET ITSM is Paid and Proprietary
  13. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
     
  14. SupportBee icon

    SupportBee

     96 likes
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    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    SupportBee screenshot 1
     
  15. Helpy.io icon

    Helpy.io

     10 likes
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    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    149 Helpy.io alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    Helpy.io screenshot 1
     
12 of 51 iET ITSM alternatives