Casengo Alternatives

Casengo is described as 'We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great' and is an website in the business & commerce category. There are more than 50 alternatives to Casengo, not only websites but also apps for a variety of platforms, including iPhone, Android, Mac and Windows apps. The best Casengo alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great sites and apps similar to Casengo are UserVoice, Supportbench, Zonka Feedback and ProProfs Help Desk.

filter to find the best alternatives

Casengo alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Casengo.
Casengo iconCasengo
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  • ...

We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and...

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Casengo alternatives page was last updated Mar 15, 2022
  1. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconCasengo Icon

    Zendesk VS Casengo

    Is Zendesk a good alternative to Casengo?
     
    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to Casengo.

    • Zendesk is the most popular commercial alternative to Casengo.

    • Zendesk is Paid and ProprietaryCasengo is also Paid and Proprietary
  2. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconCasengo Icon

    Freshdesk VS Casengo

    Is Freshdesk a good alternative to Casengo?
     
    • Freshdesk is the most popular Windows, Mac & Linux alternative to Casengo.

    • Freshdesk is the most popular free alternative to Casengo.

    • Freshdesk is Freemium and ProprietaryCasengo is Paid and Proprietary
  3. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    190 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2.  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconCasengo Icon

    UserVoice VS Casengo

    Is UserVoice a good alternative to Casengo?
     
    • UserVoice is the most popular SaaS alternative to Casengo.

    • UserVoice is Paid and ProprietaryCasengo is also Paid and Proprietary
  4. Supportbench icon
     2 likes

    Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations, it's where CS teams go to scale.

    97 Supportbench alternatives
    Communication Hub

    License model

    Platforms

    • Software as a Service (SaaS)

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service
    13.  Knowledge base
    14.  Servicedesk
    15.  AI-Powered
    Supportbench iconCasengo Icon

    Supportbench VS Casengo

    Is Supportbench a good alternative to Casengo?
     
  5. Zonka Feedback icon
     Like this app

    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    97 Zonka Feedback alternatives
    Zonka Feedback screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zonka Feedback Features

    1.  Support for Gestures
    2.  Works Offline
    3.  White-labeled
    4.  Question Branching
    5.  Net Promoter Score (NPS)
    6.  Feedback collection
    7.  Skip Logic
    8.  Embeddable
    9.  Multiple languages
    10.  Location-based
    Zonka Feedback iconCasengo Icon

    Zonka Feedback VS Casengo

    Is Zonka Feedback a good alternative to Casengo?
     
  6. ProProfs Help Desk icon
     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    171 ProProfs Help Desk alternatives
    ProProfs Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Online

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring
    ProProfs Help Desk iconCasengo Icon

    ProProfs Help Desk VS Casengo

    Is ProProfs Help Desk a good alternative to Casengo?
     
  7. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    208 DeskXpand alternatives
    Helpdesk Management Software

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Extensible by Plugins/Extensions
    6.  Ad-free
    7.  Helpdesk Ticketing
    DeskXpand iconCasengo Icon

    DeskXpand VS Casengo

    Is DeskXpand a good alternative to Casengo?
     
  8. Kayako icon
     18 likes

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    152 Kayako alternatives
    Kayako screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad

    Kayako Features

    1.  Knowledge base
    2.  Live Support Chat
    3.  Customer service
    4.  Helpdesk Ticketing
    Kayako iconCasengo Icon

    Kayako VS Casengo

    Is Kayako a good alternative to Casengo?
     
  9. Kampsite icon
     2 likes

    Kampsite was made with the aim of helping companies engage with their users to build the features and products that their customers actually want.

    154 Kampsite alternatives
    Kampsite screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Software as a Service (SaaS)
    Kampsite iconCasengo Icon

    Kampsite VS Casengo

    Is Kampsite a good alternative to Casengo?
     
  10. Helpy.io icon
     10 likes

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    154 Helpy.io alternatives
    Helpy.io screenshot 1

    License model

    • FreemiumOpen Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Helpy.io Features

    1.  Support for Bootstrap
    2.  Multiple languages
    3.  Live Support Chat
    4.  Knowledge base
    5.  Web-Based
    6.  Private Chat
    7.  Helpdesk Ticketing
    Helpy.io iconCasengo Icon

    Helpy.io VS Casengo

    Is Helpy.io a good alternative to Casengo?
     
    • Helpy.io is the most popular Self-Hosted alternative to Casengo.

    • Helpy.io is the most popular Open Source alternative to Casengo.

    • Helpy.io is Freemium and Open SourceCasengo is Paid and Proprietary
  11. Zoho Discussions icon
     9 likes

    Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

    69 Zoho Discussions alternatives
    Zoho Discussions screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Online
    Zoho Discussions iconCasengo Icon

    Zoho Discussions VS Casengo

    Is Zoho Discussions a good alternative to Casengo?
     
  12. Engati icon
     2 likes

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    201 Engati alternatives
    Engati screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati Features

    1.  AI-Powered
    2.  Multiple languages
    3.  Bots
    4.  Chat Bot
    Engati iconCasengo Icon

    Engati VS Casengo

    Is Engati a good alternative to Casengo?
     
12 of 51 Casengo alternatives