Casengo Alternatives

Casengo is described as 'We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great' and is an website in the business & commerce category. There are more than 50 alternatives to Casengo, not only websites but also apps for a variety of platforms, including iPhone, Android, iPad and Mac apps. The best Casengo alternative is Freshdesk, which is free. Other great sites and apps similar to Casengo are Zendesk, UserVoice, ProProfs Help Desk and Get Satisfaction.

Casengo alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Casengo.

Casengo

Paid • Proprietary

We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and...

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Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Customer Feedback Manager
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
217 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Casengo.
- - Freshdesk is the most popular free alternative to Casengo.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Casengo.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
UserVoice
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
Android
iPhone
Android Tablet
iPad
180 UserVoice alternatives
UserVoice communities are the easiest way to turn customer feedback into action:
Suggest and vote on features
UserVoice Features
Suggestion voting
WordPress Integration
German
Multiple languages
Idea management
In-App Voting
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk Ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Get Satisfaction
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
171 Get Satisfaction alternatives
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
Get Satisfaction has no features, suggest some!
Crust Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
63 Crust Service Cloud alternatives
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
- - Crust Service Cloud is the most popular Self-Hosted alternative to Casengo.
- - Crust Service Cloud is the most popular Open Source alternative to Casengo.
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Crust Service Cloud Features
Dashboard
Bug reporting
Role Management
Notifications
Team Messaging
Drag and Drop
Customizable
Performance overview
Charts
Business Dashboards
Discontinued
The link doesn't work any more, it redirects to a website called planetcrust.com, and they use Corteza, which is another system, all repos on GitHub are archived.
Kampsite
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Software as a Service (SaaS)
150 Kampsite alternatives
Kampsite was made with the aim of helping companies engage with their users to build the features and products that their customers actually want.
- - Kampsite is the most popular SaaS alternative to Casengo.
Kampsite has no features, suggest some!
DeskXpand - Helpdesk Management Software
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Online
Software as a Service (SaaS)
209 DeskXpand - Helpdesk Management Software alternatives
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand - Helpdesk Management Software Features
1. Desktop SharingDeskXpand - Helpdesk Management Software enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand - Helpdesk Management Software can be used without an coding or programming skills.
3. LightweightDeskXpand - Helpdesk Management Software consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand - Helpdesk Management Software simultaneously.
5. Auto ResponderDeskXpand - Helpdesk Management Software allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand - Helpdesk Management Software can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand - Helpdesk Management Software doesn't contain any form of external advertising.
Ticketing
Helpdesk Ticketing
Helpy.io
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
Mac
Windows
Linux
Online
iPhone
iPad
Self-Hosted
Software as a Service (SaaS)
153 Helpy.io alternatives
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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Helpy.io Features
1. Support for BootstrapHelpy.io supports the popular CSS framework Bootstrap.
Multiple languages
Live Support Chat
Knowledge base
Web-Based
Private Chat
Ticketing
Kayako
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
CRM System
Mac
Windows
Linux
Online
Android
iPhone
Blackberry
Android Tablet
Windows Phone
iPad
155 Kayako alternatives
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
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Kayako Features
Knowledge base
Ticketing
Live Support Chat
Customer service
Engati
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
204 Engati alternatives
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot
Trengo
Is this is a good alternative?
Yes
No
Paid • Proprietary
Mac
Online
Android
iPhone
Software as a Service (SaaS)
180 Trengo alternatives
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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Trengo Features
1. Multiple Account supportTrengo support multiple accounts without the need to logout and login
2. VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Whatsapp integration
Twitter Integration
Voice Chat
Live Support Chat
Ticketing
Customer service
Live chat for websites
Telegram
Telegram Bot
Helpdesk Ticketing