Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.
Automates WhatsApp, Instagram & Facebook messaging for appointment-based businesses (instant replies, confirmations, reminders, and review requests).
FyneDesk is a free customer support and ticketing platform to manage support tickets, knowledge base, and teams — without the complexity or cost of tools like Zendesk or Freshdesk.
EasyDesk is a cloud-based ticketing and customer support platform that centralizes email, chat, and social conversations into one dashboard to help teams respond faster and work more efficiently.
An AI-powered chat widget that answers instantly, learns from your content, and hands things off to your team when needed. Add it to your site in minutes and give your visitors the help they want.
Excalibur is an enterprise Request & Portfolio Management platform designed to manage the complete IT demand lifecycle — from request intake to project delivery.
Quickly capture feedback and bugs from your team, clients, and users with our on-site widget. Manage your tickets directly on Trello.
United States
India
Spain
EU
France
Norway
South Africa
United Kingdom
