Track-It! Help Desk Software Alternatives

Track-It! Help Desk Software is described as 'For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Track-It! Help Desk Software for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Track-It! Help Desk Software alternative is FreeScout, which is both free and Open Source. Other great apps like Track-It! Help Desk Software are HubSpot, Freshdesk, i-net HelpDesk and osTicket.

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Alternatives list

  1. SageTalk icon
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    Live Chat Platform for the automation age. Automate your chats & repurpose your staff to be more effective.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
     
  2. PhaseWare icon
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    PhaseWare Tracker, Event Engine, Self Service, and Live Chat:

    Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks.

    Take control of your incident management process with PhaseWare.

    Pha.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  3. Cayzu icon
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    Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage...

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • Android Tablet
    • Windows Phone
    • iPad
     
  4. Copy a direct link to this comment to your clipboard

    jiLiveChat is click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues, and add a human touch to your brand.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Online
     
  5. Mioot icon
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    Mioot Live Chat Software is a leading customer support solutions provider includes live chat, Live Chat software, Live Support, live help, Live Help Software, online chat help, online website support software.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
     
  6. Copy a direct link to this comment to your clipboard

    Our ready-for-use Zendesk themes will effortlessly make the standard Help Center fantastic. It doesn’t matter how much content you have, your Support Portal will become attractive and have a better responsive web design in just a matter of minutes.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
     
  7. Copy a direct link to this comment to your clipboard

    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  8.  2 likes
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    If your business needs to log, track, manage, automate and escalate support issues, then please read on.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
     
  9. Full Help icon
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    Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
     
  10. See Memo icon
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    Your widget toolbox to engage users. Create simple, easy and customisable NPS surveys, forms, announcements and more widgets in minutes. A must-have for marketing research, customer experience and startups that want to engage with users.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  11. Copy a direct link to this comment to your clipboard

    ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  12. Copy a direct link to this comment to your clipboard

    System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Windows
    • Self-Hosted
     
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