Track-It! Help Desk Software Alternatives

Apps similar to Track-It! Help Desk Software include Deskhero. It's paid, but osTicket is free. Other options are FreeScout, HubSpot, Freshdesk and i-net HelpDesk. Help Desk Platforms like Track-It! Help Desk Software are a crowded field, with more than 100 alternatives for the web, Windows, Android, iPhone and Linux.

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Alternatives
Track-It! Help Desk Software alternatives page was last updated

Alternatives list

  1. iET ITSM icon
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    iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  2. Fullview icon
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    Fullview is the end-to-end platform for technical customer support. Co-browse, video chat, call or remote access your customers in realtime to troubleshoot their problems on the go.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    Good alternative?
     
  3. Directly icon
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    Launch and train virtual agents that double your automation rate with AI expertise.

    127 Directly alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  4. Giving users a louder voice to help teams build better products.

    Cost / License

    • Freemium
    • Proprietary

    Alerts

    • Discontinued

    Platforms

    • Online
    Good alternative?
     
  5. Support Hero icon
     1 like

    Support Hero provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient self-help resources to your users.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  6. KIX icon
     1 like

    KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise (in-house) or in a cloud.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    Good alternative?
     
  7. Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets

    61 Help Desk Authority alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    Good alternative?
     
  8.  Like

    Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    • Drupal
    Good alternative?
     
  9. Bornevia icon
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    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    136 Bornevia alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    Good alternative?
     
  10. Samanage icon
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    Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  11. Helloumi icon
     1 like

    Helloumi is a Conversational Commerce platform that gathers main instant messaging channels to allow business be where their customers are.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Good alternative?
     
  12. SageTalk icon
     Like

    Live Chat Platform for the automation age. Automate your chats & repurpose your staff to be more effective.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Good alternative?
     
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