Ticketing As A Service AlternativesHelp Desk Platforms and other similar apps like Ticketing As A Service

Ticketing As A Service is described as 'Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests' and is a Help Desk platform in the business & commerce category. There are nine alternatives to Ticketing As A Service for a variety of platforms, including Web-based, Android, iPhone, Android Tablet and iPad apps. The best Ticketing As A Service alternative is Freshdesk, which is free. Other great apps like Ticketing As A Service are osTicket, Zendesk, UseResponse and HelpCrunch.

Ticketing As A Service iconTicketing As A Service
  0
  • ...

Ticketing As A Service is a Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and...

More about Ticketing As A Service
More about Ticketing As A Service
Ticketing As A Service alternatives page was last updated Jul 10, 2025
Copy a direct link to this comment to your clipboard
  1. Freshdesk icon

    Freshdesk

     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    54 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Ticketing As A Service

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Ticketing As A Service.

    • Freshdesk is the most popular free alternative to Ticketing As A Service.

    • Freshdesk is Freemium and ProprietaryTicketing As A Service is Paid and Proprietary
  2. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Ticketing As A Service

     

    • osTicket is the most popular Self-Hosted alternative to Ticketing As A Service.

    • osTicket is the most popular Open Source alternative to Ticketing As A Service.

    • osTicket is Free and Open SourceTicketing As A Service is Paid and Proprietary
  4. Zendesk icon

    Zendesk

     67 likes
    Copy a direct link to this comment to your clipboard

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    256 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Ticketing As A Service

     

    • Zendesk is the most popular commercial alternative to Ticketing As A Service.

    • Zendesk is Paid and ProprietaryTicketing As A Service is also Paid and Proprietary
  5. Ad
    Screenshot
    HelpCrunch icon
    HelpCrunch

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    https://www.helpcrunch.com
    Learn More
  6. UseResponse icon

    UseResponse

     132 likes
    Copy a direct link to this comment to your clipboard

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Ticketing As A Service

     
  7. HelpCrunch icon

    HelpCrunch

     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Application types

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Ticketing As A Service

     

    • HelpCrunch is the most popular SaaS alternative to Ticketing As A Service.

    • HelpCrunch is Paid and ProprietaryTicketing As A Service is also Paid and Proprietary
  8. LiveAgent icon

    LiveAgent

     56 likes
    Copy a direct link to this comment to your clipboard

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    License model

    Application types

    Country of Origin

    • SK flagSlovakia
    • European Union flagEU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Ticketing As A Service

     
  10. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes
    Copy a direct link to this comment to your clipboard

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    ProProfs Help Desk screenshot 1

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring

    ProProfs Help Desk VS Ticketing As A Service

     
  11. Desk365 icon

    Desk365

     Like
    Copy a direct link to this comment to your clipboard

    Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
    Desk365 screenshot 1

    Desk365 Features

    1.  No Coding Required
    2.  Real time collaboration
    3.  Extensible by Plugins/Extensions
    4.  Ad-free
    5.  Auto Responder
    6.  AI-Powered
    7.  Helpdesk Ticketing

    Desk365 VS Ticketing As A Service

     
  12. BizMagnets icon

    BizMagnets

     Like
    Copy a direct link to this comment to your clipboard

    BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.

    13 BizMagnets alternatives

    License model

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    • iPhone
    • Android
    BizMagnets screenshot 1

    BizMagnets Features

    1.  ChatOps

    BizMagnets VS Ticketing As A Service

     
9 of 9 Ticketing As A Service alternatives