Alternatives to osTicket for all platforms with Open Source License

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
- Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app. Guest • Mar 2019
Free Open Source Linux Self-Hosted
Email tracking Auto responder Customizable REST API ... SLA Customer support Email automation Facebook integration Helpdesk ticketing Html5 Integrated Chat Slack integration Twitter integration Add a feature

25 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customer support Email notifications Helpdesk ticketing ... Knowledge base SOAP API Task Management Workflow Automation Add a feature

35 Like
Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of...

Free Open Source Web
No features added Add a feature

36 Like
GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company...

Free Open Source Mac Windows Linux Web Self-Hosted ... Software as a Service (SaaS)
REST API Helpdesk ticketing Inventory management Knowledge base Add a feature

17 Like
Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl
Bug reporting Customer support Customizable triggers Dependency Tracking ... Extensible by Plugins/Extensions Helpdesk ticketing Incident management Task assignments Task time tracking Team Collaboration Add a feature

16 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Helpdesk ticketing Open source software Task Management Add a feature

5 Like
Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Freemium $ $ $ Open Source Mac Windows Linux Web iPhone ... iPad Self-Hosted
Support for Bootstrap Customer support Knowledge base Multiple languages ... Self-hosted Web-Based Add a feature

9 Like
Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

Free Open Source Mac Windows Linux Web Android ... iPhone MySQL Community Edition Self-Hosted NGINX Apache HTTP Server PHP Microsoft IIS
Email integration Helpdesk ticketing Knowledge base Responsive design ... API Integration Auto responder Customer support Customizable Extensible by Plugins/Extensions Plugins REST API SLA Workflow Add a feature

3 Like
jtrac

JTrac is an open source and highly customizable issue-tracking web-application written in Java.
- Discontinued Last version from 2008: http://j-trac.sourceforge.net/files/
Free Open Source Mac Windows Linux
No features added Add a feature

4 Like
NodePoint

NodePoint is a free ticket management system based on Bootstrap meant to be elegant, easy to install and easy to use, yet still offer many typical features such as user...
- Discontinued Deprecated according to the official website - https://nodepoint.ca
Free Open Source Windows Linux
No features added Add a feature

2 Like
DiamanteDesk

Easy-to-use help-desk open source support ticketing system and customer service solution.

Free Open Source Mac Windows Linux
Customer support Add a feature

3 Like
Django Helpdesk

django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

Free Open Source Mac Windows Linux
Customer support Add a feature

1 Like
KIX

KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise...

Free Open Source Windows Linux Web Self-Hosted
Customer support Helpdesk ticketing Incident management IT Asset Management ... Open source software Task Management Add a feature

1 Like
Handesk

Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and...

Free Open Source Self-Hosted
Customer support Add a feature

0 Like
Awesome Support

Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

Freemium $ $ $ Open Source Web Self-Hosted
Customer support Add a feature

0 Like