Open Source osTicket Alternatives
The best open source alternative to osTicket is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and 17 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to osTicket are Zammad, GLPI, Bugzilla and OpenSupports.
osTicket alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Issue Tracking Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of osTicket.FreeScout
Is this is a good alternative?YesNo- Freemium • Open Source
- Help Desk App
- Customer Support Tool
25 FreeScout alternatives- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to osTicket.
- - FreeScout is the most popular Open Source & free alternative to osTicket.
FreeScout Features
Comments about FreeScout as a Alternative to osTicket
Baptiste THIVENDWell build, migration from Helpscout very easy, as the UX is very similar.
0Using it for 3 years, just awesome
1Zammad
Is this is a good alternative?YesNo35 Zammad alternatives- Free • Open Source
- Customer Support Tool
- Help Desk App
- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
Comments about Zammad as a Alternative to osTicket
Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.
2GLPI
Is this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Inventory Management Tool
46 GLPI alternatives- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Bugzilla
Is this is a good alternative?YesNo90 Bugzilla alternatives- Free • Open Source
- Issue Tracking System
- Online
- Self-Hosted
Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively.
OpenSupports
Is this is a good alternative?YesNo56 OpenSupports alternatives- Free • Open Source
- Help Desk App
- Customer Support Tool
- Self-Hosted
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
OpenSupports Features
Opinions about OpenSupports as a Alternative to osTicket
Request Tracker
Is this is a good alternative?YesNo- Free Personal • Open Source
- Issue Tracking System
- Help Desk App
- Customer Support Tool
53 Request Tracker alternatives- Linux
- Online
- Self-Hosted
- Perl
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Request Tracker Features
UVdesk
Is this is a good alternative?YesNo23 UVdesk alternatives- Paid • Open Source
- Help Desk App
- Online
A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.
UVdesk Features
Helpy.io
Is this is a good alternative?YesNo- Freemium • Open Source
- Customer Support Tool
- Help Desk App
153 Helpy.io alternatives- Mac
- Windows
- Linux
- Online
- iPhone
- iPad
- Self-Hosted
- Software as a Service (SaaS)
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
Helpy.io Features
Handesk
Is this is a good alternative?YesNo23 Handesk alternatives- Free • Open Source
- Help Desk App
- Customer Support Tool
- Self-Hosted
Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.
Handesk Features
JTrac is an open source and highly customizable issue-tracking web-application written in Java.
DiscontinuedLast version from 2008: http://j-trac.sourceforge.net/files/
VeCoDesk
Is this is a good alternative?YesNo- Paid • Open Source
2 VeCoDesk alternatives- Online
- Software as a Service (SaaS)
- iPhone
- Android
- iPad
- Android Tablet
VeCoDesk is a cloud-based management tool for vending machines. Without the need to install any software or hardware in your machines, you can access your stock using your computer, tablet, or mobile phone.
VeCoDesk Features
Znuny
Is this is a good alternative?YesNo- Free • Open Source
- Customer Support Tool
- Help Desk App
11 Znuny alternatives- Online
- Self-Hosted
- Software as a Service (SaaS)
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.