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Open Source osTicket Alternatives

The best open source alternative to osTicket is Zammad. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and 16 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to osTicket are FreeScout, ((OTRS)) Community Edition, GLPI and OpenSupports.

osTicket alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of osTicket.
This page was last updated Jun 29, 2022
osTicket
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  • FreeOpen Source
  • Windows
  • Linux
  • Online
  • MySQL Community Edition
  • Self-Hosted
  • PHP
  • Cloudron

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone...

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  1. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Zammad vs osTicket opinions
    Most users think Zammad is a great alternative to osTicket.

    Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.

    Positive comment over 3 years ago
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    2
  2. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    FreeScout vs osTicket opinions
    pros, cons and recent comments

    Using it for 3 years, just awesome

    Positive comment about 2 months ago
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  3. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

  4. GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

  5. OpenSupports

    • FreeOpen Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

    Most users think OpenSupports is a great alternative to osTicket.


  6. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

  7. Handesk

    • FreeOpen Source
    • Self-Hosted

    Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.

  8. Helpy.io

    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

  9. Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively.

  10. Faveo HELPDESK

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS

    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

Showing 10 of 16 alternatives