Open Source osTicket Alternatives

The best open source alternative to osTicket is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and 17 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to osTicket are Zammad, GLPI, Bugzilla and OpenSupports.

osTicket alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Issue Tracking Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of osTicket.

osTicket alternatives page was last updated

osTicket

Free • Open Source
Help Desk App

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone...

More about osTicket

FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to osTicket.
- - FreeScout is the most popular Open Source & free alternative to osTicket.
Suggest and vote on features
FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
Comments about FreeScout as a Alternative to osTicket
Almost everyone thinks FreeScout is a great osTicket alternative.
Baptiste THIVEND
Well build, migration from Helpscout very easy, as the UX is very similar.
Positive comment•
0

Guest
Using it for 3 years, just awesome
Positive comment•
1
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Suggest and vote on features
Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Comments about Zammad as a Alternative to osTicket
Most users think Zammad is a great osTicket alternative.
Guest
Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.
Positive comment•
2
GLPI
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
Bugzilla
Is this is a good alternative?
Yes
No
Free • Open Source
Issue Tracking System
Online
Self-Hosted
90 Bugzilla alternatives
Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively.
Suggest and vote on features
Bugzilla Features
Built-in Commenting System
Attachments
Ticketing
Bug reporting
Release Management
OpenSupports
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Self-Hosted
56 OpenSupports alternatives
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
Suggest and vote on features
OpenSupports Features
Wiki
Ticketing
Helpdesk ticketing
Opinions about OpenSupports as a Alternative to osTicket
Most users think OpenSupports is a great osTicket alternative.
Request Tracker
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Issue Tracking System
Help Desk App
Customer Support Tool
Linux
Online
Self-Hosted
Perl
53 Request Tracker alternatives
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Suggest and vote on features
Request Tracker Features
1. Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
2. Task Time TrackingKeep a record of time spent on a task with Request Tracker.
Customer service
Helpdesk ticketing
Incident Management
Ticketing
Bug reporting
Customizable triggers
Task assignments
Dependency Tracking
UVdesk
Is this is a good alternative?
Yes
No
Paid • Open Source
Help Desk App
Online
23 UVdesk alternatives
A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.
Suggest and vote on features
UVdesk Features
Ticketing
Social media integration
Helpy.io
Is this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
iPhone
iPad
Self-Hosted
Software as a Service (SaaS)
153 Helpy.io alternatives
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
Suggest and vote on features
Helpy.io Features
1. Support for BootstrapHelpy.io supports the popular CSS framework Bootstrap.
Multiple languages
Live Support Chat
Knowledge base
Web-Based
Private Chat
Ticketing
Handesk
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Self-Hosted
23 Handesk alternatives
Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.
Suggest and vote on features
Handesk Features
Ticketing
jtrac
Is this is a good alternative?
Yes
No
Free • Open Source
Mac
Windows
Linux
66 jtrac alternatives
JTrac is an open source and highly customizable issue-tracking web-application written in Java.
jtrac has no features, suggest some!
Discontinued
Last version from 2008: http://j-trac.sourceforge.net/files/
VeCoDesk
Is this is a good alternative?
Yes
No
Paid • Open Source
Online
Software as a Service (SaaS)
iPhone
Android
iPad
Android Tablet
2 VeCoDesk alternatives
VeCoDesk is a cloud-based management tool for vending machines. Without the need to install any software or hardware in your machines, you can access your stock using your computer, tablet, or mobile phone.
Suggest and vote on features
VeCoDesk Features
Ticketing
Customer service
Znuny
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Online
Self-Hosted
Software as a Service (SaaS)
11 Znuny alternatives
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
Suggest and vote on features
Znuny Features
1. Extensible by Plugins/ExtensionsZnuny can be extended with add-ons, plugins and extensions.
Customer service
Customizable
Helpdesk ticketing