Alternatives to osTicket for all platforms with Open Source License

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
- Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app. Guest • Mar 2019 • 1 agrees and 0 disagrees
Free Open Source Linux Self-Hosted
Email tracking SLA Auto responder Customizable ... REST API Customer support Email automation Facebook integration Helpdesk ticketing Integrated Chat Knowledge base Ruby Slack integration Twitter integration Add a feature

28 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customer support Email notifications Helpdesk ticketing ... Knowledge base SOAP API Task Management Workflow Automation Add a feature

37 Like
GLPI

ITSM tool for managing changes, problems, and budgeting for your company's IT stack.

Free Open Source Mac Windows Linux Web Self-Hosted ... Software as a Service (SaaS)
Helpdesk ticketing Incident management Inventory management REST API ... Inventory management Knowledge base Add a feature

19 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Customer support Helpdesk ticketing Task Management Wiki Add a feature

6 Like
Bugzilla

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of...

Free Open Source Web Self-Hosted
Bug reporting Issue Tracking Release Management Add a feature

37 Like
Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Self-Hosted Perl
Bug reporting Customer service Customer support Customizable triggers ... Dependency Tracking Extensible by Plugins/Extensions Helpdesk ticketing Incident management Issue Tracking Task assignments Task time tracking Team Collaboration Add a feature

17 Like
FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be...

Free Open Source Mac Windows Linux MySQL Community Edition Self-Hosted ... MariaDB Laravel PHP Cloudron
Customer support Helpdesk ticketing Multiple mailboxes SMTP integration ... SPF support Task Management User interface Auto responder Customer Feedback Based on Laravel Support for Multiple Users Php Suggested replies Add a feature

15 Like
Helpy.io

Private cloud customer support software for organizations serious about data control.

Freemium $ $ $ Open Source Mac Windows Linux Web iPhone ... iPad Self-Hosted Software as a Service (SaaS)
Support for Bootstrap Customer support Forums Knowledge base ... Multiple languages Web-Based Add a feature

9 Like
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Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

Free Open Source Mac Windows Linux Web Android ... iPhone MySQL Community Edition Self-Hosted NGINX Apache HTTP Server PHP Microsoft IIS
Email integration Helpdesk ticketing Knowledge base Responsive design ... API Integration Auto responder Customer support Customizable Extensible by Plugins/Extensions Plugins REST API SLA Workflow Add a feature

3 Like
jtrac

JTrac is an open source and highly customizable issue-tracking web-application written in Java.
- Discontinued
  Last version from 2008: http://j-trac.sourceforge.net/files/
Free Open Source Mac Windows Linux
No features added Add a feature

4 Like

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Alternatives to osTicket for all platforms with Open Source License

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