Free osTicket AlternativesTop Help Desk Platforms and other similar apps like osTicket

The best free alternative to osTicket is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to osTicket are Freshdesk, Zammad, HESK and Request Tracker.

filter to find the best alternatives

osTicket alternatives are mainly Help Desk Platforms, but if you're looking for Issue Tracking Systems or Task Management Tools you can filter on that. Other popular filters include Self-Hosted + Open Source. You can also filter by region, for example EU-based alternatives if you prefer software developed in the European Union. These are just examples - use the filter bar below to find more specific alternatives to osTicket.
osTicket iconosTicket
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Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

More about osTicket
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osTicket alternatives page was last updated May 30, 2023
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  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    89 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS osTicket

     
    Comments about FreeScout as an Alternative to osTicket
    Baptiste THIVEND
    Positive •Nov 23, 2022
    0

    Well build, migration from Helpscout very easy, as the UX is very similar.

    Guest
    Positive •May 7, 2022
    1

    Using it for 3 years, just awesome

    osTicket Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great osTicket alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to osTicket.

    • FreeScout is the most popular Open Source & free alternative to osTicket.

    • FreeScout is Freemium and Open SourceosTicket is Free and Open Source
    • FreeScout is LightweightosTicket is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS osTicket

     

    • Some users think Freshdesk is a great osTicket alternative, some don't.

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to osTicket.

    • Freshdesk is Freemium and ProprietaryosTicket is Free and Open Source
  4. Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API

    Zammad VS osTicket

     
    Comments about Zammad as an Alternative to osTicket
    Guest
    Positive •Mar 5, 2019
    3

    Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.

    osTicket Icon
    Zammad icon

    • Most users think Zammad is a great osTicket alternative.

    • Zammad is Free and Open SourceosTicket is also Free and Open Source
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    https://www.freshworks.com
    Learn More
  6. HESK icon

    HESK

     14 likes
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    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

    18 HESK alternatives

    License model

    • Free • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    Tickets overview

    HESK VS osTicket

     
  7. Request Tracker icon

    Request Tracker

     17 likes
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    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    53 Request Tracker alternatives

    License model

    • Free Personal • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl
    Request Tracker screenshot 1

    Request Tracker Features

    1.  Extensible by Plugins/Extensions
    2.  Task Time Tracking
    3.  Customer service
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Bug reporting
    7.  Customizable triggers
    8.  Task assignments
    9.  Dependency Tracking

    Request Tracker VS osTicket

     
  8. Hipporello Service Desk icon

    Hipporello Service Desk

     4 likes
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    A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • TR flagTürkiye

    Platforms

    • Online
    • Trello
    • Software as a Service (SaaS)
    Hipporello Admin Panel

    Hipporello Service Desk Features

    1.  No Coding Required
    2.  Ad-free
    3.  Customizable branding
    4.  Email automation
    5.  Customer service
    6.  Contact Forms
    7. Trello icon  Trello integration
    8.  Shared inbox
    9.  Servicedesk

    Hipporello Service Desk VS osTicket

     
  10. Actioner icon

    Actioner

     5 likes
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    Actioner unifies customer feedback, product usage data, and CRM insights to help sales leaders and success teams retain customers, prevent churn, and uncover upsell opportunities.

    License model

    • Free • Proprietary

    Platforms

    • Online

    Actioner Features

    1.  Customer Insights

    Actioner VS osTicket

     
  11. Znuny icon

    Znuny

     1 like
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    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    12 Znuny alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Znuny screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Extensible by Plugins/Extensions
    2.  Customer service
    3.  Helpdesk Ticketing

    Znuny VS osTicket

     
  12. OpenSupports icon

    OpenSupports

     7 likes
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    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    License model

    • Free • Open Source

    Application type

    Platforms

    • Self-Hosted
    OpenSupports screenshot 1

    OpenSupports Features

    1.  Wiki
    2.  Helpdesk Ticketing
    3.  User Management

    OpenSupports VS osTicket

     
  13. Raiseaticket icon

    Raiseaticket

     3 likes
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    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    License model

    • Free • Proprietary

    Application type

    Country of Origin

    • MT flagMalta
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)
    Raiseaticket screenshot 1

    Properties

    1.  Clean design

    Features

    1.  Email automation
    2.  Cloud based
    3.  Realtime Reports
    4.  Real-time dashboard
    5.  SLA
    6.  Helpdesk Ticketing
    7.  Remote Support

    Raiseaticket VS osTicket

     
  14. Linear icon

    Linear

     7 likes
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    Enhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.

    90 Linear alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Linear screenshot 1

    Properties

    1.  Distraction-free

    Features

    1.  Support for Keyboard Shortcuts
    2.  Kanban Board
    3.  Ad-free
    4.  Dark Mode
    5.  Real time collaboration
    6.  Support for MarkDown
    7.  Cloud Sync
    8.  Support for @mentions
    9.  Calendar View
    10.  Subtasks
    11.  Works Offline
    12. GitHub icon  GitHub Integration

    Linear VS osTicket

     
  15. Engati icon

    Engati

     2 likes
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    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    License model

    • Freemium • Proprietary

    Country of Origin

    • IN flagIndia

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    Engati screenshot 1

    Engati Features

    1.  AI-Powered
    2.  Multiple languages
    3.  Bots
    4.  Chat Bot

    Engati VS osTicket

     
12 of 31 osTicket alternatives