Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
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Free osTicket AlternativesTop Help Desk Platforms and other similar apps like osTicket
The best free alternative to osTicket is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to osTicket are Freshdesk, Zammad, HESK and Hipporello Service Desk.
Alternatives list
150 FreeScout alternatives
125 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
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52 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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28 HESK alternativesHesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Windows
- Linux
- Online
- Software as a Service (SaaS)
+3
A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Trello
- Software as a Service (SaaS)
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50 Request Tracker alternativesRT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Cost / License
- Free Personal
- Open Source (GPL-2.0)
Application types
Platforms
- Linux
- Online
- Self-Hosted
- Perl
Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Shopify
- Sass
- Wordpress
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122 Linear alternativesEnhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
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Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
DoppleDesk gives small teams a clean, easy-to-use ticketing queue for tracking support requests. Teams can create a free, branded public portal where anyone can submit a ticket without creating an account.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
96 Bugzilla alternativesBugzilla is a web-based tool for planning, organizing and releasing software on your own schedule. It is used by many open source companies and projects, and has advanced features such as search, milestones, and products.
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Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
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Well build, migration from Helpscout very easy, as the UX is very similar.