Free osTicket Alternatives
The best free alternative to osTicket is Zammad, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to osTicket are Freshdesk, FreeScout, ((OTRS)) Community Edition and GLPI.
osTicket alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of osTicket.- Free • Open Source
- Help Desk App
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
Zammad
Do you think this is a good alternative?YesNo- Free • Open Source
- Customer Support Tool
- Help Desk App
37 alternatives to Zammad- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
Zammad vs osTicket opinions
Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.
2Freshdesk
Do you think this is a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
- Customer Feedback Manager
216 alternatives to Freshdesk- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Freshdesk Features
Freshdesk vs osTicket opinions
FreeScout
Do you think this is a good alternative?YesNo- Freemium • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
27 alternatives to FreeScout- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
FreeScout Features
FreeScout vs osTicket opinions
Using it for 3 years, just awesome
1dynnammoWell build, migration from Helpscout very easy, as the UX is very similar.
0((OTRS)) Community Edition
Do you think this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
87 alternatives to ((OTRS)) Community Edition- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
((OTRS)) Community Edition Features
DiscontinuedFrom https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
GLPI
Do you think this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Inventory Management Tool
46 alternatives to GLPI- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
HESK
Do you think this is a good alternative?YesNo- Free • Proprietary
- Help Desk App
14 alternatives to HESK- Windows
- Linux
- Online
Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.
HESK vs osTicket opinions
OpenSupports
Do you think this is a good alternative?YesNo- Free • Open Source
- Help Desk App
- Customer Support Tool
58 alternatives to OpenSupports- Self-Hosted
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
OpenSupports Features
OpenSupports vs osTicket opinions
DeskXpand
Do you think this is a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
210 alternatives to DeskXpand- Online
- Software as a Service (SaaS)
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand Features
Linear
Do you think this is a good alternative?YesNo- Freemium • Proprietary
- Project Management Tool
- Issue Tracking System
83 alternatives to Linear- Online
Linear helps streamline software projects, sprints, tasks, and bug tracking. It's built for high-performance teams.
Linear Features
Request Tracker
Do you think this is a good alternative?YesNo- Free Personal • Open Source
- Issue Tracking System
- Help Desk App
- Customer Support Tool
56 alternatives to Request Tracker- Linux
- Online
- Self-Hosted
- Perl
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Request Tracker Features