Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
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Help Scout Alternatives
Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Help Scout alternative is FreeScout, which is both free and Open Source. Other great apps like Help Scout are Libredesk, Freshdesk, osTicket and Zendesk.
Alternatives list
Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
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For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
Cost / License
- Pay once
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
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SupportYard is perfect for entrepreneurs and small business who can't keep up with all the customer emails they receieve. Now you can keep all emails in one place and assign your team members to answer from the shared email account.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
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Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.
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The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
+5
Email automation + CRM designed to spark conversations: personalize emails and automate follow-ups to turn leads into clients.
Cost / License
- Pay once or Subscription
- Proprietary
Application type
Platforms
- Online
- Google Chrome
- Firefox
LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+6
140 SupportPal alternativesSupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Desky is the simplified helpdesk ticketing system + Live chat platform or startups and businesses.
Cost / License
- Freemium (Subscription)
- Proprietary
Application type
Platforms
- Android
- iPhone
- HESK
- Help Scout
- Freshchat
- Software as a Service (SaaS)
- Bitrix24
- Freshdesk
- Zendesk
- Zendesk Chat
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KnoBis is a searchable knowledge base software that allows companies to capture and organise knowledge generated in teams, and make it shareable and accessible to those who need them.
Cost / License
- Paid
- Proprietary
Platforms
- Online
United States
United Kingdom
India