Apps similar to Help Scout include Deskhero. It's paid, but Libredesk and osTicket are free. Other options are FreeScout, Freshdesk, HelpDesk by LiveChat and Zendesk. Help Desk Platforms like Help Scout are a crowded field, with more than 100 alternatives for the web, Windows, Android, iPhone and Mac.
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
QuantumDesk is an AI-native customer support platform that helps businesses automate resolve support requests, assist agents with intelligent workflows, and scale customer support operations without increasing team size. It centralizes conversations into a single workspace.
India
Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
MuninX is a simple, cost-effective customer support platform built for businesses that want to handle support faster without the usual complexity. It combines easy setup, transparent pricing, and AI-first capabilities such as AI-assisted reply drafting, response improvement...
Netherlands
EU
MailCalm is a native macOS app for Microsoft 365 team inboxes. It fairly routes new enquiries, leads and support requests to eligible team members and forwards each allocation to the recipient's normal inbox, while staff continue working in Outlook.
United Kingdom
AI customer support and webshop chatbot for ecommerce teams, with chat, ticket, and phone support across modern webshops.
HungaryEU
SupportYard is perfect for entrepreneurs and small business who can't keep up with all the customer emails they receieve. Now you can keep all emails in one place and assign your team members to answer from the shared email account.
Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.
BlueTickets is an email ticketing system for small businesses and startups, organizing support requests from emails, web forms, mobile apps, or agent notes into one dashboard. It automates ticket creation, assigns clear ownership, and flags urgent issues automatically.
France
United States
