Help Desk Authority AlternativesHelp Desk Platforms and other similar apps like Help Desk Authority

Help Desk Authority is described as 'Is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Help Desk Authority for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and iPhone apps. The best Help Desk Authority alternative is Freshdesk, which is free. Other great apps like Help Desk Authority are Zendesk, EspoCRM , Krayin - Laravel CRM and Jetpack CRM.

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Alternatives list

  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Help Desk Authority.

    • Freshdesk is the most popular free alternative to Help Desk Authority.

    • Freshdesk is Freemium and ProprietaryHelp Desk Authority is Paid and Proprietary
    • Freshdesk is CustomizableHelp Desk Authority is not according to our users
  2. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to Help Desk Authority.

    • Zendesk is Paid and ProprietaryHelp Desk Authority is also Paid and Proprietary
  4. EspoCRM icon

    EspoCRM

     101 likes
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    EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.

    200 EspoCRM alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    • JavaScript
    • Software as a Service (SaaS)
    • PHP
    • Cloudron
    A Web based CRM. One version for all your devices.
     

    • EspoCRM is the most popular SaaS & Self-Hosted alternative to Help Desk Authority.

    • EspoCRM is the most popular Open Source alternative to Help Desk Authority.

    • EspoCRM is Freemium and Open SourceHelp Desk Authority is Paid and Proprietary
    • EspoCRM is LightweightHelp Desk Authority is not according to our users
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. Krayin - Laravel CRM icon

    Krayin - Laravel CRM

     2 likes
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    Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.

    194 Krayin - Laravel CRM alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    Krayin - Laravel CRM screenshot 1
     
  7. Jetpack CRM icon

    Jetpack CRM

     73 likes
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    Modular CRM designed for contact and lead management, with customizable sales dashboards, invoicing, email campaigns, WooCommerce integration, PayPal and Stripe payment support, automation features, GDPR compliance, mobile access, and multi-user roles.

    144 Jetpack CRM alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Wordpress
    Jetpack CRM screenshot 1
     
  8. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1
     
  10. Bottle CRM icon

    Bottle CRM

     2 likes
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    Open source CRM based on Django for startups and enterprises. It's completely customizable and cloud hosting ready.

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    Bottle CRM screenshot 1
     
  11. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     
  12. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
     
  13. SugarCRM icon

    SugarCRM

     44 likes
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    Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual.

    259 SugarCRM alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    SugarCRM screenshot 1
     
  14. Vtiger CRM icon

    Vtiger CRM

     31 likes
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    Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.

    170 Vtiger CRM alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    The Vtiger home page dashboard provides at-a-glance summary of your business
     
  15. SuiteCRM icon

    SuiteCRM

     26 likes
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    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    SuiteCRM Home
     
12 of 61 Help Desk Authority alternatives