Handesk AlternativesHelp Desk Platforms and other similar apps like Handesk

Handesk is described as 'Has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to Handesk for a variety of platforms, including Web-based, Android, iPhone, Windows and Mac apps. The best Handesk alternative is Freshdesk, which is free. Other great apps like Handesk are osTicket, Zendesk, Saufter.io and ProProfs Help Desk.

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Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have...

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Handesk alternatives page was last updated May 17, 2022
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  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Handesk

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Handesk.

    • Freshdesk is the most popular free alternative to Handesk.

    • Freshdesk is Freemium and ProprietaryHandesk is Free and Open Source
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Handesk

     

    • osTicket is the most popular Self-Hosted alternative to Handesk.

    • osTicket is the most popular Open Source alternative to Handesk.

    • osTicket is Free and Open SourceHandesk is also Free and Open Source
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Handesk

     

    • Zendesk is the most popular commercial alternative to Handesk.

    • Zendesk is Paid and ProprietaryHandesk is Free and Open Source
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. Saufter.io icon

    Saufter.io

     6 likes
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    Saufter is a Customer engagement platform that automatically studies your user behavior and their journey stages to make campaign related recommendations. You receive fully drafted marketing emails in your inbox and you simply have to approve for the campaign to go live.

    License model

    Application type

    Platforms

    • Online
    One view of all tickets

    Saufter.io Features

    1.  Email automation
    2.  Customer Journey Mapping

    Saufter.io VS Handesk

     
  7. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes
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    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    ProProfs Help Desk screenshot 1

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring

    ProProfs Help Desk VS Handesk

     
  8. SupportBee icon

    SupportBee

     96 likes
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    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    SupportBee screenshot 1

    SupportBee VS Handesk

     
  10. Kayako icon

    Kayako

     18 likes
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    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad
    Kayako screenshot 1

    Kayako Features

    1.  Knowledge base
    2.  Live Support Chat
    3.  Customer service
    4.  Helpdesk Ticketing

    Kayako VS Handesk

     
  11. DeskXpand icon

    DeskXpand

     1 like
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    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software

    Properties

    1.  Lightweight

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Extensible by Plugins/Extensions
    6.  Ad-free
    7.  Helpdesk Ticketing

    DeskXpand VS Handesk

     

    • DeskXpand is the most popular SaaS alternative to Handesk.

    • DeskXpand is Freemium and ProprietaryHandesk is Free and Open Source
    • DeskXpand is LightweightHandesk is not according to our users
  12. Engati icon

    Engati

     2 likes
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    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    License model

    • Freemium • Proprietary

    Country of Origin

    • IN flagIndia

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    Engati screenshot 1

    Engati Features

    1.  AI-Powered
    2.  Multiple languages
    3.  Bots
    4.  Chat Bot

    Engati VS Handesk

     
  13. Faveo HELPDESK icon

    Faveo HELPDESK

     3 likes
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    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS
    Overall

    Properties

    1.  Customizable

    Features

    1.  Extensible by Plugins/Extensions
    2.  Auto Responder
    3.  Helpdesk Ticketing
    4.  Email integration
    5.  Knowledge base
    6.  Dashboard
    7.  REST API
    8.  Workflow
    9.  API Integration

    Faveo HELPDESK VS Handesk

     
  14. HappyFox icon

    HappyFox

     16 likes
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    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone
    HappyFox Ticket Support System

    HappyFox Features

    1.  Asset Management
    2.  Customer service
    3.  Knowledge Management
    4.  Email tracking
    5.  IT Asset Management

    HappyFox VS Handesk

     
  15. Raiseaticket icon

    Raiseaticket

     3 likes
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    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    License model

    • Free • Proprietary

    Application type

    Country of Origin

    • MT flagMalta
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)
    Raiseaticket screenshot 1

    Properties

    1.  Clean design

    Features

    1.  Email automation
    2.  Cloud based
    3.  Realtime Reports
    4.  Real-time dashboard
    5.  SLA
    6.  Helpdesk Ticketing
    7.  Remote Support

    Raiseaticket VS Handesk

     
12 of 21 Handesk alternatives