Open Source Zammad Alternatives

The best open source alternative to Zammad is osTicket. If that doesn't suit you, our users have ranked more than 25 alternatives to Zammad and eight of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zammad are FreeScout, Request Tracker, OpenSupports and VeCoDesk.

Zammad alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zammad.

Zammad alternatives page was last updated

Zammad

Free • Open Source
Customer Support Tool

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via...

More about Zammad

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Zammad.
- - osTicket is the most popular Open Source & free alternative to Zammad.
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
Request Tracker
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Issue Tracking System
Help Desk App
Customer Support Tool
Linux
Online
Self-Hosted
Perl
53 Request Tracker alternatives
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
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Request Tracker Features
1. Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
2. Task Time TrackingKeep a record of time spent on a task with Request Tracker.
Customer service
Helpdesk ticketing
Incident Management
Ticketing
Bug reporting
Customizable triggers
Task assignments
Dependency Tracking
OpenSupports
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Self-Hosted
56 OpenSupports alternatives
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
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OpenSupports Features
Wiki
Ticketing
Helpdesk ticketing
VeCoDesk
Is this is a good alternative?
Yes
No
Paid • Open Source
Online
Software as a Service (SaaS)
iPhone
Android
iPad
Android Tablet
2 VeCoDesk alternatives
VeCoDesk is a cloud-based management tool for vending machines. Without the need to install any software or hardware in your machines, you can access your stock using your computer, tablet, or mobile phone.
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VeCoDesk Features
Ticketing
Customer service
Znuny
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Online
Self-Hosted
Software as a Service (SaaS)
11 Znuny alternatives
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
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Znuny Features
1. Extensible by Plugins/ExtensionsZnuny can be extended with add-ons, plugins and extensions.
Customer service
Customizable
Helpdesk ticketing
Faveo HELPDESK
Is this is a good alternative?
Yes
No
Paid • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
Online
Android
iPhone
MySQL Community Edition
Self-Hosted
NGINX
Apache HTTP Server
PHP
Microsoft IIS
83 Faveo HELPDESK alternatives
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
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Faveo HELPDESK Features
1. Extensible by Plugins/ExtensionsFaveo HELPDESK can be extended with add-ons, plugins and extensions.
2. Auto ResponderFaveo HELPDESK allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Helpdesk ticketing
Email integration
Knowledge base
Dashboard
REST API
Customizable
Workflow
API Integration
SLA
Awesome Support
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Online
Self-Hosted
149 Awesome Support alternatives
Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
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Awesome Support Features
Ticketing