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Open Source Zammad Alternatives

The best open source alternative to Zammad is osTicket. If that doesn't suit you, our users have ranked more than 25 alternatives to Zammad and eight of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zammad are FreeScout, ((OTRS)) Community Edition, Request Tracker and OpenSupports.

Zammad alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zammad.
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Zammad iconZammad
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  • FreeOpen Source
  • Linux
  • Self-Hosted

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via...

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  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Is this a good alternative?
    Yes
    No
  2. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    Is this a good alternative?
    Yes
    No


  3. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    Is this a good alternative?
    Yes
    No
  4. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Is this a good alternative?
    Yes
    No
  5. OpenSupports icon

    OpenSupports

    • FreeOpen Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

    Is this a good alternative?
    Yes
    No


  6. Faveo HELPDESK icon

    Faveo HELPDESK

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS

    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

    Is this a good alternative?
    Yes
    No
  7. Znuny icon

    Znuny

    • FreeOpen Source
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    Is this a good alternative?
    Yes
    No
  8. Awesome Support icon

    Awesome Support

    • FreemiumOpen Source
    • Online
    • Self-Hosted

    Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    Is this a good alternative?
    Yes
    No
Showing 8 of 8 alternatives