Open Source Zammad AlternativesHelp Desk Platforms and other similar apps like Zammad

The best open source alternative to Zammad is osTicket. If that doesn't suit you, our users have ranked more than 25 alternatives to Zammad and nine of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zammad are FreeScout, Request Tracker, OpenSupports and VeCoDesk.

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Zammad alternatives are mainly Help Desk Platforms but may also be CRM Systems or Customer Feedback Managers.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zammad.
Zammad iconZammad
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

More about Zammad
More about Zammad
Zammad alternatives page was last updated Feb 21, 2024
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  1. osTicket icon
    osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • Free • Open Source

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    osTicket iconZammad Icon

    osTicket VS Zammad

    Is osTicket a good alternative to Zammad?
     

    • osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Zammad.

    • osTicket is the most popular Open Source & free alternative to Zammad.

    • osTicket is Free and Open SourceZammad is also Free and Open Source
  2. FreeScout icon
    FreeScout icon

    FreeScout

     33 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    29 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    Ticket
    Dashboard
    +2
    Mailbox connection settings

    Top FreeScout Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Lightweight
    12.  No Tracking
    FreeScout iconZammad Icon

    FreeScout VS Zammad

    Is FreeScout a good alternative to Zammad?
     

    • FreeScout is the most popular Mac alternative to Zammad.

    • FreeScout is Freemium and Open SourceZammad is Free and Open Source
    • FreeScout is LightweightZammad is not according to our users
  4. Request Tracker icon
    Request Tracker icon

    Request Tracker

     17 likes
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    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    53 Request Tracker alternatives
    Request Tracker screenshot 1

    License model

    • Free Personal • Open Source

    Application types

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl

    Request Tracker Features

    1.  Extensible by Plugins/Extensions
    2.  Task Time Tracking
    3.  Customer service
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Bug reporting
    7.  Customizable triggers
    8.  Task assignments
    9.  Dependency Tracking
    Request Tracker iconZammad Icon

    Request Tracker VS Zammad

    Is Request Tracker a good alternative to Zammad?
     
  5. OpenSupports icon
    OpenSupports icon

    OpenSupports

     6 likes
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    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    59 OpenSupports alternatives
    OpenSupports screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Self-Hosted

    OpenSupports Features

    1.  Wiki
    2.  Helpdesk Ticketing
    3.  User Management
    OpenSupports screenshot 1
    OpenSupports screenshot 2
    OpenSupports iconZammad Icon

    OpenSupports VS Zammad

    Is OpenSupports a good alternative to Zammad?
     
  6. VeCoDesk icon
    VeCoDesk icon

    VeCoDesk

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    VeCoDesk is a cloud-based management tool for vending machines. Without the need to install any software or hardware in your machines, you can access your stock using your computer, tablet, or mobile phone.

    2 VeCoDesk alternatives
    Ticket overview

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)
    • iPhone
    • Android
    • iPad
    • Android Tablet

    VeCoDesk Features

    1.  Customer service
    VeCoDesk iconZammad Icon

    VeCoDesk VS Zammad

    Is VeCoDesk a good alternative to Zammad?
     
  7. Faveo HELPDESK icon
    Faveo HELPDESK icon

    Faveo HELPDESK

     3 likes
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    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

    83 Faveo HELPDESK alternatives
    Overall

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS
    Internal Notes
    Add Agents
    +7
    Priorities

    Faveo HELPDESK Features

    1.  Extensible by Plugins/Extensions
    2.  Auto Responder
    3.  Helpdesk Ticketing
    4.  Email integration
    5.  Knowledge base
    6.  Dashboard
    7.  REST API
    8.  Customizable
    9.  Workflow
    10.  API Integration
    Faveo HELPDESK iconZammad Icon

    Faveo HELPDESK VS Zammad

    Is Faveo HELPDESK a good alternative to Zammad?
     
  9. Znuny icon
    Znuny icon

    Znuny

     1 like
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    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    11 Znuny alternatives
    Znuny screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Znuny Features

    1.  Extensible by Plugins/Extensions
    2.  Customer service
    3.  Customizable
    4.  Helpdesk Ticketing
    Znuny iconZammad Icon

    Znuny VS Zammad

    Is Znuny a good alternative to Zammad?
     
  10. Awesome Support icon
    Awesome Support icon

    Awesome Support

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    Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    144 Awesome Support alternatives
    List of tickets

    License model

    • Freemium • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted

    Awesome Support Features

    1.  Helpdesk Ticketing
    Filtered list of support tickets
    List of tickets
    +9
    Neutral theme (style) on the ticket display list)
    Awesome Support iconZammad Icon

    Awesome Support VS Zammad

    Is Awesome Support a good alternative to Zammad?
     
  11. Peppermint Ticket Management icon
    Peppermint Ticket Management icon

    Peppermint Ticket Management

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    An open source ticket management & help desk solution. A freshdesk alternative.

    48 Peppermint Ticket Management alternatives
    Peppermint Ticket Management screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Docker
    • Self-Hosted
    Peppermint Ticket Management screenshot 1
    Peppermint Ticket Management screenshot 2
    +1
    Peppermint Ticket Management screenshot 3
    Peppermint Ticket Management iconZammad Icon

    Peppermint Ticket Management VS Zammad

    Is this a good alternative to Zammad?
     
9 of 9 Zammad alternatives