Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Self-Hosted, Windows, Linux and SaaS apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, Mantis Bug Tracker and osTicket.
Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.
Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.
Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.
Mantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a webserver. MantisBT can be installed on Windows, Linux, Mac OS, OS/2, and others.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Enhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.
Bugzilla is a web-based tool for planning, organizing and releasing software on your own schedule. It is used by many open source companies and projects, and has advanced features such as search, milestones, and products.
A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.
Adaptive suite integrating project, IT service, and source code management for technology teams, featuring time tracking, issue and document management, customizable dashboards, third-party integration, agile and waterfall support, and cloud deployment options.
not8 enables to write notes directly on the team website, and share them with colleagues. These notes will help to efficiently share feedback and reviews between colleagues, without the necessity of video explanations, long emails or screenshots.
Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.
ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.
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