Request Tracker AlternativesHelp Desk Platforms & Issue Tracking Systems like Request Tracker

Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Self-Hosted, Windows, Linux and SaaS apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, osTicket and Linear.

More about Request Tracker
Copy a direct link to this comment to your clipboard
Request Tracker alternatives page was last updated

Alternatives list

  1. Redmine icon

    Redmine

     396 likes
    Copy a direct link to this comment to your clipboard

    Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

    255 Redmine alternatives

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Online
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Ruby
    • Microsoft SQL Server
    • Cloudron
    • Ruby on Rails
    • PostgreSQL
    Issue List
     

    • Redmine is the most popular Web-based & Self-Hosted alternative to Request Tracker.

    • Redmine is the most popular Open Source & free alternative to Request Tracker.

    • Redmine is Free and Open SourceRequest Tracker is Free Personal and Open Source
    • Redmine is Customizable, Privacy focused and LightweightRequest Tracker is not according to our users
  2. JIRA icon

    JIRA

     227 likes
    Copy a direct link to this comment to your clipboard

    Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.

    418 JIRA alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    JIRA screenshot 1
     

    • JIRA is the most popular Windows, Mac, Linux & SaaS alternative to Request Tracker.

    • JIRA is Freemium and ProprietaryRequest Tracker is Free Personal and Open Source
    • JIRA is CustomizableRequest Tracker is not according to our users
  4. Trac icon

    Trac

     146 likes
    Copy a direct link to this comment to your clipboard

    Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • BSD
    • Self-Hosted
    Trac screenshot 1
     
  5. Ad
    Screenshot
    Easy Redmine icon
    Easy Redmine

    Adaptive suite integrating project, IT service, and source code management for technology teams, featuring time tracking, issue and document management, customizable dashboards, third-party integration, agile and waterfall suppor...

    https://www.easyredmine.com
    Learn More
  6. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  7. Linear icon

    Linear

     9 likes
    Copy a direct link to this comment to your clipboard

    Enhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.

    93 Linear alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Linear screenshot 1
     

    • Linear is the most popular Android, iPhone, iPad & Android Tablet alternative to Request Tracker.

    • Linear is Freemium and ProprietaryRequest Tracker is Free Personal and Open Source
  8. Mantis Bug Tracker icon

    Mantis Bug Tracker

     75 likes
    Copy a direct link to this comment to your clipboard

    Mantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a webserver. MantisBT can be installed on Windows, Linux, Mac OS, OS/2, and others.

    97 Mantis Bug Tracker alternatives

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • BSD
    • Self-Hosted
    Mantis Bug Tracker screenshot 1
     
  10. Bugzilla icon

    Bugzilla

     38 likes
    Copy a direct link to this comment to your clipboard

    Bugzilla is a web-based tool for planning, organizing and releasing software on your own schedule. It is used by many open source companies and projects, and has advanced features such as search, milestones, and products.

    89 Bugzilla alternatives

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Online
    • Self-Hosted
    Short landing page
     
  11. Jira Clone icon

    Jira Clone

     3 likes
    Copy a direct link to this comment to your clipboard

    A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.

    Cost / License

    • Free
    • Open Source

    Application types

    Alerts

    • Discontinued

    Platforms

    • Self-Hosted
    Jira Clone screenshot 1
     
  12. Easy Redmine icon

    Easy Redmine

     5 likes
    Copy a direct link to this comment to your clipboard

    Adaptive suite integrating project, IT service, and source code management for technology teams, featuring time tracking, issue and document management, customizable dashboards, third-party integration, agile and waterfall support, and cloud deployment options.

    Cost / License

    • Pay once or Subscription
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Software as a Service (SaaS)
    Easy Redmine screenshot 1
     

    • Easy Redmine is the most popular commercial alternative to Request Tracker.

    • Easy Redmine is Paid and Open SourceRequest Tracker is Free Personal and Open Source
  13. not8 icon

    not8

     3 likes
    Copy a direct link to this comment to your clipboard

    not8 enables to write notes directly on the team website, and share them with colleagues. These notes will help to efficiently share feedback and reviews between colleagues, without the necessity of video explanations, long emails or screenshots.

    166 not8 alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Google Chrome
    • Software as a Service (SaaS)
    not8 screenshot 1
     
  14. HelpDesk 3 icon

    HelpDesk 3

     3 likes
    Copy a direct link to this comment to your clipboard

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    101 HelpDesk 3 alternatives

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1
     
  15. Zammad icon

    Zammad

     34 likes
    Copy a direct link to this comment to your clipboard

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    41 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
12 of 52 Request Tracker alternatives