Parature Customer Service Software Alternatives

    Parature Customer Service Software is described as 'Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system'. There are more than 25 alternatives to Parature Customer Service Software for a variety of platforms, including Online / Web-based, iPhone, Android, Windows and Mac. The best alternative is ((OTRS)) Community Edition. It's not free, so if you're looking for a free alternative, you could try Helpy.io or Raiseaticket. Other great apps like Parature Customer Service Software are InvGate Service Desk (Paid), Zendesk (Paid), Help Scout (Paid) and Trengo (Paid).

    This page was last updated Jul 12, 2021

    1. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      show more
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
      show more


      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
      show more
    2. Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
      show more
    3. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
      show more


      • FreemiumOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • iPhone
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
      show more
    4. Help Desk Software for Small Businesses.
      show more
      • Online
      • Chrome OS
      • Self-Hosted
      The only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.
      show more
    5. Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
      show more
    6. Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.
      show more
    Showing 10 of 40 alternatives