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KIX Alternatives

KIX is described as 'open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise (in-house) or in a cloud' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to KIX for a variety of platforms, including Online / Web-based, Self-Hosted solutions, SaaS, Windows and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like KIX are Zendesk, Freshdesk, ProProfs Help Desk and Zammad.

KIX alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Task Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of KIX.
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KIX iconKIX
  1
  • Windows
  • Linux
  • Online
  • Self-Hosted

KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and...

Learn more about KIX

  1. osTicket icon

    osTicket

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

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    Features
    Client Interface - Welcome Screen
  2. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Features
    Screenshot


  3. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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    Features
    Screenshot
    Screenshot
  4. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  5. Zammad icon

    Zammad

    • Linux
    • Self-Hosted
    37 alternatives to Zammad 

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

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    Features
    1.  Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
    Screenshot
    Screenshot


  6. ((OTRS)) Community Edition icon

    ((OTRS)) Community Edition

    • Mac
    • Linux
    • Online
    • Self-Hosted
    • Perl
    87 alternatives to ((OTRS)) Community Edition 

    ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
  7. GLPI icon

    GLPI

    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    46 alternatives to GLPI 

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    Screenshot
  8. Crust Service Cloud icon

    Crust Service Cloud

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    63 alternatives to Crust Service Cloud 

    Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

    Crust Service Cloud Home Page
  9. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

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    Features
    Screenshot
  10. Request Tracker icon

    Request Tracker

    • Linux
    • Online
    • Self-Hosted
    • Perl
    56 alternatives to Request Tracker 

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

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    Features
    1.  Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
    2.  Task Time TrackingKeep a record of time spent on a task with Request Tracker.
    Screenshot
Showing 10 of 25 alternatives
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