Helpful Alternatives

Helpful has been discontinued. Similar sites and apps include Freshdesk, which has a free version. Other options are osTicket, UserVoice, Zendesk and Front. Help Desk Platforms like Helpful are a crowded field, with more than 50 alternatives for Windows, Linux, Android, iPhone and iPad.

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Alternatives
Helpful alternatives page was last updated

Alternatives list

  1. All Our Ideas icon
     11 likes

    All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...

    Cost / License

    • Free
    • Open Source

    Since

    • Since 2012

    Platforms

    • Online
    Good alternative?
     
  2. VisionProject icon
     19 likes

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2010

    Platforms

    • Online
    Good alternative?
     
  3. Kayako icon
     18 likes

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2009

    Platforms

    • Windows
    • Mac
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Windows Phone
    • Blackberry
    • GB flagUnited Kingdom
    Kayako screenshot 1
    Good alternative?
     
  4. Helpy.io icon
     9 likes

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Since

    • Since 2016

    Platforms

    • Windows
    • Mac
    • Linux
    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • iPhone
    • iPad
    Good alternative?
     
  5. Doorbell.io icon
     8 likes

    Gather in-app user feedback for free, on web, iOS, or Android.

    Cost / License

    • Freemium
    • Proprietary

    Since

    • Since 2013

    Platforms

    • Online
    • Android
    • iPhone
    Good alternative?
     
  6. Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

    Cost / License

    • Freemium
    • Proprietary

    Since

    • Since 2011

    Platforms

    • Online
    Good alternative?
     
  7. Kaseya VSA icon
     4 likes

    Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Windows
    • Linux
    • Online
    Good alternative?
     
  8. Vivantio icon
     9 likes

    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2013

    Platforms

    • Online
    • Self-Hosted
    Good alternative?
     
  9. LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Online
    Good alternative?
     
  10. Enchant.com icon
     17 likes

    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Online
    Good alternative?
     
  11. Helply icon
     4 likes

    Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. It replaces the help desk itself, so you don't run an AI add-on on top of another tool.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2014

    Platforms

    • Online
    Good alternative?
     
  12. Helprace icon
     10 likes

    Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2014

    Platforms

    • Windows
    • Mac
    • Linux
    • Chrome OS
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Good alternative?
     
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