Helpful Alternatives

Helpful has been discontinued. Similar sites and apps include Freshdesk, which has a free version. Other options are osTicket, UserVoice, Zendesk and Front. Help Desk Platforms like Helpful are a crowded field, with more than 50 alternatives for Windows, Linux, Android, iPhone and iPad.

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Alternatives
Helpful alternatives page was last updated

Alternatives list

  1. TOPdesk ITSM icon
     3 likes

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Online
    • Self-Hosted
    Good alternative?
     
  2. TeamSupport.com icon
     27 likes

    Our online help desk is so much more than “just another ticketing system.”

    Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2010

    Platforms

    • Online
    Good alternative?
     
  3. MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Windows
    Good alternative?
     
  4. Cherwell icon
     2 likes

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Good alternative?
     
  5. HelpShift icon
     4 likes

    Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

    Cost / License

    • Paid
    • Proprietary

    Since

    • Since 2014

    Platforms

    • Online
    Good alternative?
     
  6. BlueFolder icon
     1 like

    Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Online
    Good alternative?
     
  7. ClickDesk icon
     14 likes

    ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2011

    Platforms

    • Online
    Good alternative?
     
  8. Casengo icon
     3 likes

    We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great...

    Cost / License

    • Paid
    • Proprietary

    Since

    • Since 2012

    Platforms

    • Online
    Good alternative?
     
  9. eBLVD icon
     3 likes

    Get unlimited access to cloud-based remote access, web conference, remote support, or help desk service for a dollar a day.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2014

    Platforms

    • Online
    Good alternative?
     
  10. Maian Support icon
     2 likes

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Since

    • Since 2015

    Platforms

    • Self-Hosted
    • PHP
    Good alternative?
     
  11. Cerb icon
     8 likes

    Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2010

    Platforms

    • Windows
    • Mac
    • Linux
    • Online
    • US flagUnited States
    Pages allow you to build your own productivity H.Q.
    Good alternative?
     
  12. Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2013

    Platforms

    • Online
    Good alternative?
     
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