Helpful Alternatives

Helpful has been discontinued. Similar sites and apps include Freshdesk, which has a free version. Other options are osTicket, UserVoice, Zendesk and Front. Help Desk Platforms like Helpful are a crowded field, with more than 50 alternatives for Windows, Linux, Android, iPhone and iPad.

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Alternatives
Helpful alternatives page was last updated

Alternatives list

  1. eStreamDesk icon
     1 like

    Ticketed support and e-mail management

    If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Since

    • Since 2014

    Platforms

    • Online
    Good alternative?
     
  2. Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2013

    Platforms

    • Windows
    • Linux
    Good alternative?
     
  3. BusyBench icon
     1 like

    Computer repair shop software. Ticketing, invoicing, inventory, CRM, SLA, calendar and marketing features all included. Great for small repair shops or huge organizations.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Since

    • Since 2015

    Platforms

    • Windows
    • Mac
    • Linux
    • Chrome OS
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Windows Phone
    • Windows Mobile
    Good alternative?
     
  4. HelpSite icon
     Like

    The easiest way to create a public or private hosted knowledge base for your customers or employees. Fully customizable and searchable.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Since

    • Since 2015

    Platforms

    • Online
    Good alternative?
     
  5. GetSmily icon
     Like

    GetSmily’s software allows companies to measure the emotional engagement of their stakeholders (customers, partners, visitors) right from their websites thanks to a widget collecting user feedback and web analytics.

    Cost / License

    • Paid
    • Proprietary

    Since

    • Since 2014

    Platforms

    • Online
    Good alternative?
     
  6.  2 likes

    If your business needs to log, track, manage, automate and escalate support issues, then please read on.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Windows
    • Online
    Good alternative?
     
  7. django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    Cost / License

    • Free
    • Open Source

    Application type

    Since

    • Since 2012

    Platforms

    • Linux
    Good alternative?
     
  8. Cayzu icon
     1 like

    Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2014

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Windows Phone
    Good alternative?
     
  9. iPerceptions icon
     1 like

    Our Active Research Platform and expertise turns insight into action. Engage with your customers through our sophisticated intercept technologies for mobile, desktop and tablet. Do the feedback research you want with surveys and Comments Cards.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Since

    • Since 2013

    Platforms

    • Online
    Good alternative?
     
  10. Mioot icon
     Like

    Mioot Live Chat Software is a leading customer support solutions provider includes live chat, Live Chat software, Live Support, live help, Live Help Software, online chat help, online website support software.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Windows
    Good alternative?
     
  11. Orcadesk icon
     Like

    Orcadesk is help desk software designed to improve customer support in company. Automated processes, powerful reporting, simplicity and many more is the reason why it is a favorite choice by many companies when it comes to customer support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2013

    Platforms

    • Windows
    • Mac
    • Linux
    • Online
    Good alternative?
     
  12. Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets

    Cost / License

    • Paid
    • Proprietary

    Application type

    Since

    • Since 2012

    Platforms

    • Windows
    • Online
    Good alternative?
     
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