If your business needs to log, track, manage, automate and escalate support issues, then please read on.
Cost / License
- Paid
- Proprietary
Application type
AustraliaPlatforms
- Windows
- Online
H
HelpDesk 3 Alternatives
Apps similar to HelpDesk 3 include Deskhero. It's paid, but osTicket is free. Other options are Spiceworks, Freshdesk, tawk.to and UserVoice. You're spoiled for choice with Help Desk Platforms like HelpDesk 3: we list more than 100 alternatives for the web, Windows, iPhone, Android and self-hosting.
Alternatives list
GetSmily’s software allows companies to measure the emotional engagement of their stakeholders (customers, partners, visitors) right from their websites thanks to a widget collecting user feedback and web analytics.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
Belgium
EU
jiLiveChat is click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues, and add a human touch to your brand.
Cost / License
- Paid
- Proprietary
Platforms
- Online
United Kingdom
99 HelpSumo alternativesHelpSumo Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
+1
Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
United States
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
Germany- EU
SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Self-Hosted
- United Kingdom
Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
+9
Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.
Cost / License
- Freemium
- Proprietary
Application typeApplication types
Platforms
- Online
- Global
initdesk is an AI-powered, email-first help desk for solo founders and small teams. It turns support emails into tickets, suggests AI-drafted replies, auto-tags messages, and lets you “teach” an AI Assistant with your FAQs/docs.
Cost / License
- Paid
- Proprietary
Platforms
- Online
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
+6
Türkiye
