Directly Alternatives

Directly is described as 'Launch and train virtual agents that double your automation rate with AI expertise' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Directly, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Linux apps. The best Directly alternative is Freshdesk, which is free. Other great sites and apps similar to Directly are osTicket, Zendesk, UserVoice and Front.

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Alternatives list

  1. Bizpopuli icon
     2 likes

    Your online customer feedback software. Fast, easy and without worries or small print.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
     
  2. Usedesk icon
     Like

    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS
     
  3. Trakdesk icon
     25 likes

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire
     
  4. Logicalware icon
     6 likes

    Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. It's web based, simple to use and integrates with existing phone support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
     
  5. Rapidr icon
     Like

    Rapidr is a modern customer feedback management software that helps you capture & manage feedback in an organized way.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  6. iKode Helpdesk X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open source free ticket system developed mainly in PHP. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
     
  7. Fiwit icon
     3 likes

    Stop struggling in managing your IT environment. Centralize and manage your assets and tickets into a single easy-to-use software.

    Cost / License

    • Freemium
    • Proprietary

    Alerts

    • Discontinued

    Platforms

    • Software as a Service (SaaS)
     
  8. Helpninja icon
     1 like

    Simple & Affordable help desk - Get your whole team on support for free.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
     
  9.  1 like

    HelpSpot is a unique Web Based Help Desk Software solution for organizations dealing with the challenges of email and web customer service.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
     
  10. Beingo icon
     1 like

    Conversational Apps to Serve, Sell & Support your Customers.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
    • Android SDK
    • JavaScript
    • Software as a Service (SaaS)
    • Custom iOS
    • Wordpress
     
  11. Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies Vision Helpdesk offers solution for every size business.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • Windows Phone
    • Self-Hosted
     
  12. IntraService icon
     2 likes

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS
     
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