UserEcho Alternatives

UserEcho is described as 'Gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Web-based, SaaS, iPhone, Android and Windows apps. The best UserEcho alternative is Freshdesk, which is free. Other great apps like UserEcho are Zendesk, UserVoice, UseResponse and LiveAgent.

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Alternatives list

  1. UserPowered icon
     2 likes
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    UserPowered is a web-based tool to collect and manage user's feedback, building up the connection with loyal customers.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  2. Copy a direct link to this comment to your clipboard

    Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  3. Suggested icon
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    Suggested is a feature request tracking tool, designed to make it easy for your customers to submit new ideas. It simplifies the process of managing all feedback in one place.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  4. All Our Ideas icon
     11 likes
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    All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...

    Cost / License

    • Free
    • Open Source

    Platforms

    • Online
     
  5. UserRules icon
     2 likes
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    Simple, effective web-based customer feedback management system, forums, help desk software and support ticket system, empowering customer support.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  6. Enchant.com icon
     17 likes
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    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Online
     
  7. Hey,Listen! icon
     8 likes
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    Hey,listen! lets you collect ideas and feedback from your customers. They can like the ideas so you can see which features the majority of your clients want!.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
     
  8. Copy a direct link to this comment to your clipboard

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  9. ProdCamp icon
     2 likes
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    Public Roadmaps and Customer Feedback Management Platform. Share your product roadmap with your users and collect upvotes and feature proposals. Keep track of who needs what and close the feedback loop once shipped. Integrates to your tech stack.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  10. Trakdesk icon
     25 likes
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    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire
     
  11. Damio icon
     1 like
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    A free feedback management tool that allows you to capture, manage and organize your customer feedback, feature requests, and bug reports.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Online
     
  12. FeedBear icon
     4 likes
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    The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Intercom
    • Software as a Service (SaaS)
     
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