UserEcho is described as 'Gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Web-based, SaaS, iPhone, Android and Windows apps. The best UserEcho alternative is Freshdesk, which is free. Other great apps like UserEcho are Zendesk, UserVoice, UseResponse and LiveAgent.
Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.
Switzerland
ProductBridge is an all-in-one customer feedback platform for SaaS companies. It brings feedback boards, feature voting, public roadmaps, and changelogs into a single tool, so requests stop vanishing into email threads, Slack, and support tickets.
United States
Produkt.so is a sleek, Notion-inspired help center platform built for tech startups and small teams. It offers a fast, block-based editor to write articles, organizes content into collections, and supports attachments up to 50 MB.
Poland
EU
Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.
AustriaEU
UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.
DenmarkEU
Nolt is a beautiful, collaborative place for all your user requests – no more outdated spreadsheets or chaotic Trello boards. Give your customers a voice and gain priceless insights. Everything for just $29 board/month.
United States
eeduser is the customer engagement platform that helps companies build better relationships with their customers and prospects, through the better online customer community.
OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk, you can support your customers and manage projects without the need to purchase, learn, integrate and switch between multiple applications.
Canada
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...
United States
SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...
United Kingdom
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
United States
