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OneDesk icon

OneDesk

OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk, you can support your customers and manage projects without the need to purchase, learn, integrate and switch between multiple applications.

OneDesk's Customers application captures all the customer information and organizes the customers by their domain name.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Mac
  • Windows
  • Linux
  • Online
OneDesk's Projects application gives you a detailed overview about your projects as well as the tickets, tasks and items that the projects contain.
OneDesk's User application keeps track of all the user information.
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OneDesk's Timesheets application keep track of all the work logged by you and you team members. You can create timesheet reports and view your timesheets in different layouts and custom filters.
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OneDesk information

  • Developed by

    CA flagOneDesk

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $55 and $780 per month.

  • Alternatives

    30 alternatives listed

  • Badge

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  • Supported Languages

    • English
OneDesk was added to AlternativeTo by FeatureSet on and this page was last updated .

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What is OneDesk?

OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk, you can support your clients and manage projects without the need to purchase, learn, integrate, and switch between multiple applications. OneDesk provides collaboration tools such as live chat, webforms, and website portals, enabling all parties to submit and track project requests, issues or tickets. With OneDesk you can provide automated responses, workflows, SLAs, time tracking and more, to boost your team’s productivity. You can also use OneDesk’s knowledge base to answer questions and guide your customer to self-service articles, which can reduce your ticket load significantly.

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