Tidio
Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
Cost / License
- Freemium (Subscription)
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- BigCommerce
- Shopify
- Software as a Service (SaaS)
- PrestaShop
- Wordpress
- Magento / Adobe Commerce
- WooCommerce
Features
Integrations
Joomla
Instagram
Magento
Bigcommerce
Weebly
Shopify
Whatsapp
Salesforce
Mailchimp
HubSpot
Google Analytics
WooCommerce
MailerLite
Zendesk
Facebook Messenger
WordPress
Pipedrive
Prestashop
Brevo
Omnisend
Drupal
Wix- Integration with E-commerce sites
Squarespace
Agile CRM
Site123
Shift4Shop
Features
- AI Chatbot
- Built-in AI Assistant
- Live Support Chat
- Email automation
- Visitor management
- Customer Segmentation
- Segmenting visitors
- Canned responses
- Chat Bot
- No Coding Required
- Unified inbox
- Auto Responder
- Ad-free
- WYSIWYG Support
- Multiple Account support
- Email Scheduling
- Import CSV Data
- Two-factor Authentication
- Real time collaboration
- Multiple languages
- Abandoned Cart Recovery
- Premade templates
- AI-Powered
- Chatbot Analytics
- Helpdesk Ticketing
- Live chat for websites
- Customer service
- Shared inbox
Tags
- AI Agent
- Customer Support
- Live Chat
- ecommerce-tools
- customer-service-chat
- shopware-integration
- customer-self-service
- sales-automation
- automated-customer-service
- shopify
- customer-success-tools
- customer-service-app
- ai-customer-service-agent
- AI-agents
- ai-agent-for-customer-service
- ai-customer-service
- technology-and-customer-service-support
- webydo-integration
- WordPress
- Customer Support Automation
- customer-service-automation
- shopify-plugin
- customer-satisfaction
- shopify-app
- AI Chat
- customer-success
- livechatforsmallbusiness
- opencart-integration
- AI
- jimdo-integration
- Custom AI Chatbot
- WordPress Plugin
- AI Assistant
- ai-customer-support
- active-campaign-integration
- customer-service-software
- ecommerce-customer-service
- Artificial intelligence
- social-customer-service
Tidio News & Activities
Recent News
Recent activities
elias-anttalainen added Tidio as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Tidio as alternative to 24sur7.support
mateuszwozniak added Tidio as alternative to Produkt.so
Tidio information
Developed by
Tidio LLC Licensing
Proprietary and Freemium product.Pricing
Subscription ranging between $24 and $2999 per month + free version with limited functionality.Alternatives
67 alternatives listedSupported Languages
- English
- French
- Russian
- Spanish
AlternativeTo Categories
AI Tools & Services, Business & Commerce, Office & Productivity, Security & PrivacyApple AppStore
- Updated
- 4.76 avg rating
What is Tidio ?
Tidio is a platform offering live chat and chatbot services for ecommerce and websites. It uses artificial intelligence (AI) to handle up to 70% of customer inquiries without human help, aiding in lead conversion and revenue generation.
Lyro, Tidio's AI support agent, can resolve up to 70% of customer issues across multiple languages. It responds to customer queries in an average of 6 seconds and allows support agents to focus on high-priority requests. Lyro also helps scale operations with predictable customer service costs, starting at $0.5 per conversation.
Tidio's Live Chat and Help Desk tools enable real-time interaction with visitors and track user activity on your website. It consolidates messages from all communication channels into a single dashboard, improving response times. It also offers analytics for agent performance and supports multiple languages and devices.
Tidio also provides automation features to engage visitors and manage leads. Its Flows can handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. These Flows can be customized with over 40 templates or by creating custom sales or support Flows, requiring no coding skills.
