Ticketing As A Service AlternativesHelp Desk Platforms and other similar apps like Ticketing As A Service

Ticketing As A Service is described as 'Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests' and is a Help Desk platform in the business & commerce category. There are nine alternatives to Ticketing As A Service for a variety of platforms, including Web-based, Android, iPhone, Android Tablet and iPad apps. The best Ticketing As A Service alternative is Freshdesk, which is free. Other great apps like Ticketing As A Service are osTicket, Zendesk, UseResponse and HelpCrunch.

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Alternatives list

  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Ticketing As A Service.

    • Freshdesk is the most popular free alternative to Ticketing As A Service.

    • Freshdesk is Freemium and ProprietaryTicketing As A Service is Paid and Proprietary
    • Freshdesk is CustomizableTicketing As A Service is not according to our users
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     

    • osTicket is the most popular Self-Hosted alternative to Ticketing As A Service.

    • osTicket is the most popular Open Source alternative to Ticketing As A Service.

    • osTicket is Free and Open SourceTicketing As A Service is Paid and Proprietary
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to Ticketing As A Service.

    • Zendesk is Paid and ProprietaryTicketing As A Service is also Paid and Proprietary
  5. Ad
    Screenshot
    HelpCrunch icon
    HelpCrunch

    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support ...

    https://www.helpcrunch.com
    Learn More
  7. HelpCrunch icon

    HelpCrunch

     170 likes
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    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    • iPad
    • Android Tablet
    HelpCrunch screenshot 1
     

    • HelpCrunch is the most popular SaaS alternative to Ticketing As A Service.

    • HelpCrunch is Paid and ProprietaryTicketing As A Service is also Paid and Proprietary
    • HelpCrunch is CustomizableTicketing As A Service is not according to our users
  8. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
     
  10. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes
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    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    177 ProProfs Help Desk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    ProProfs Help Desk screenshot 1
     
  11. Desk365 icon

    Desk365

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    Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
    Desk365 screenshot 1
     
  12. BizMagnets icon

    BizMagnets

     Like
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    BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • iPhone
    • Android
    BizMagnets screenshot 1
     
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