Ticketing As A Service AlternativesHelp Desk Platforms and other similar apps like Ticketing As A Service

Ticketing As A Service is described as 'Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests' and is a Help Desk platform in the business & commerce category. There are nine alternatives to Ticketing As A Service for a variety of platforms, including Web-based, Android, iPhone, Android Tablet and iPad apps. The best Ticketing As A Service alternative is Freshdesk, which is free. Other great apps like Ticketing As A Service are osTicket, Zendesk, UseResponse and HelpCrunch.

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Ticketing As A Service alternatives page was last updated

Alternatives list

  1. Freshdesk icon
     124 likes

    Offers advanced ticket management, automation, analytics, and SLA tracking, featuring multichannel support including chat, email, phone, and social media, team collaboration tools, self-service knowledge base, robust security, and flexible workflow customization.

    82 Freshdesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
     
  2. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    111 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
     
  3. Zendesk icon
     67 likes

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    266 Zendesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  4. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  5. HelpCrunch icon
     170 likes

    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

    92 HelpCrunch alternatives

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    • iPad
    • Android Tablet
     
  6. LiveAgent icon
     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
     
  7. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    177 ProProfs Help Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  8. Desk365 icon
     Like

    Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
     
  9. BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • iPhone
    • Android
     
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