SysAid AlternativesHelp Desk Platforms and other similar apps like SysAid

SysAid is described as 'Helps IT work smarter, not harder, with service automation based on a decade of AI from over 4,000 organizations. Try it for free today' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to SysAid for a variety of platforms, including Web-based, Windows, Linux, Self-Hosted and SaaS apps. The best SysAid alternative is Spiceworks, which is free. Other great apps like SysAid are Freshdesk, GLPI, HESK and IT Asset Tool.

filter to find the best alternatives

SysAid alternatives are mainly Help Desk Platforms but may also be Network Monitors or Inventory Management Tools.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of SysAid.
SysAid iconSysAid
  2
  • ...

SysAid helps IT work smarter, not harder, with service automation based on a decade of AI from over 4,000 organizations. Try it for free today.

More about SysAid
SysAid alternatives page was last updated Jun 29, 2022
  1. Spiceworks icon
     82 likes

    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    134 Spiceworks alternatives
    Spiceworks screenshot 1

    License model

    • FreeProprietary

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet

    Spiceworks Features

    1.  Knowledge base
    2.  Hardware Monitoring
    3.  Helpdesk Ticketing
    4.  IT Asset Management
    5.  Product Reviews
    6.  Network Mapping
    Spiceworks iconSysAid Icon

    Spiceworks VS SysAid

    Is Spiceworks a good alternative to SysAid?
     
    • Spiceworks is the most popular Web-based, Windows, Android & Android Tablet alternative to SysAid.

    • Spiceworks is the most popular free alternative to SysAid.

    • Spiceworks is Free and ProprietarySysAid is Paid and Proprietary
  2. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Properties

    1.  Ad-free

    Features

    1.  Pricing per agent
    2.  Customer service
    3.  Ads monitoring
    4.  Automatic customer engagement
    5.  Scheduled Reports
    6.  Task assignments
    7.  Supports SSL Certificates
    Freshdesk iconSysAid Icon

    Freshdesk VS SysAid

    Is Freshdesk a good alternative to SysAid?
     
    • Freshdesk is the most popular Mac, iPhone, Linux & iPad alternative to SysAid.

    • Freshdesk is Freemium and ProprietarySysAid is Paid and Proprietary
  3. GLPI icon
     24 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    52 GLPI alternatives
    GLPI screenshot 1

    License model

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base
    GLPI iconSysAid Icon

    GLPI VS SysAid

    Is GLPI a good alternative to SysAid?
     
    • GLPI is the most popular SaaS & Self-Hosted alternative to SysAid.

    • GLPI is the most popular Open Source & commercial alternative to SysAid.

    • GLPI is Paid and Open SourceSysAid is Paid and Proprietary
  4. HESK icon
     13 likes

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

    13 HESK alternatives
    HESK screenshot 1

    License model

    • FreeProprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    HESK iconSysAid Icon

    HESK VS SysAid

    Is HESK a good alternative to SysAid?
     
  5. IT Asset Tool icon
     22 likes

    IT Asset Tool is a powerful free software to inventor and monitor your network. It's easy approach allows to operate in a short time. With an essential interface, IT Asset Tool analyzes all windows hosts including their software and hardware features for an efficent...

    29 IT Asset Tool alternatives
    Keep full control with the main dashboard and monitors the status of your asset.

    License model

    • FreemiumProprietary

    Platforms

    • Windows

    IT Asset Tool Features

    1.  Security Monitoring
    2.  Centralized alert system
    3.  System management
    4.  Hardware Monitoring
    5.  Asset Management
    IT Asset Tool iconSysAid Icon

    IT Asset Tool VS SysAid

    Is IT Asset Tool a good alternative to SysAid?
     
  6. Saufter.io icon
     6 likes

    Saufter is a Customer engagement platform that automatically studies your user behavior and their journey stages to make campaign related recommendations. You receive fully drafted marketing emails in your inbox and you simply have to approve for the campaign to go live.

    140 Saufter.io alternatives
    One view of all tickets

    License model

    Application type

    Platforms

    • Online

    Saufter.io Features

    1.  Email automation
    2.  Customer Journey Mapping
    Saufter.io iconSysAid Icon

    Saufter.io VS SysAid

    Is Saufter.io a good alternative to SysAid?
     
  7. WhatsUp Gold icon
     Like this app

    Quickly identify and resolve issues in your hybrid cloud through intuitive workflows, system integrations, and unmatched out-of-the-box functionality.

    45 WhatsUp Gold alternatives
    WhatsUp Gold screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Software as a Service (SaaS)

    WhatsUp Gold Features

    1.  Infrastructure monitoring
    2.  Performance Monitoring
    WhatsUp Gold iconSysAid Icon

    WhatsUp Gold VS SysAid

    Is WhatsUp Gold a good alternative to SysAid?
     
  8. ProProfs Help Desk icon
     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    171 ProProfs Help Desk alternatives
    ProProfs Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Online

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring
    ProProfs Help Desk iconSysAid Icon

    ProProfs Help Desk VS SysAid

    Is ProProfs Help Desk a good alternative to SysAid?
     
  9. Observium icon
     24 likes

    Observium is an autodiscovering PHP/MySQL/SNMP based network monitoring which includes support for a wide range of network hardware and operating systems including Cisco, Linux, FreeBSD, Juniper, Brocade, Foundry, HP and many more.

    52 Observium alternatives
    Observium screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Linux
    • Online
    • BSD

    Properties

    1.  Lightweight
    2.  Ad-free

    Features

    1.  Dark Mode
    2.  Website Monitoring
    Observium iconSysAid Icon

    Observium VS SysAid

    Is Observium a good alternative to SysAid?
     
  10. InvGate Service Desk icon
     45 likes

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    103 InvGate Service Desk alternatives
    InvGate Service Desk screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    InvGate Service Desk Features

    1.  Gamification
    2.  Knowledge base
    3.  Helpdesk Ticketing
    4.  Servicedesk
    InvGate Service Desk iconSysAid Icon

    InvGate Service Desk VS SysAid

    Is InvGate Service Desk a good alternative to SysAid?
     
  11. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    208 DeskXpand alternatives
    Helpdesk Management Software

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight
    2.  Extensible by Plugins/Extensions
    3.  Ad-free

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Helpdesk Ticketing
    DeskXpand iconSysAid Icon

    DeskXpand VS SysAid

    Is DeskXpand a good alternative to SysAid?
     
  12. Alloy Navigator icon
     3 likes

    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    38 Alloy Navigator alternatives
    Vibrant Knowledge

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted

    Alloy Navigator Features

    1.  Task Time Tracking
    2.  Software Auditing
    3.  Service Level Management
    4.  License inventory
    5.  Self-Service Integration
    6.  Employee Self service
    7.  Helpdesk Ticketing
    8.  IT Asset Management
    9.  Change Management
    10.  Configuration Management
    Alloy Navigator iconSysAid Icon

    Alloy Navigator VS SysAid

    Is Alloy Navigator a good alternative to SysAid?
     
12 of 20 SysAid alternatives