SysAid is described as 'uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience' and is a Help Desk App in the Business & Commerce category. There are more than 10 alternatives to SysAid for a variety of platforms, including Online / Web-based, Windows, Linux, Self-Hosted solutions and Mac. The best alternative is Freshdesk, which is free. Other great apps like SysAid are Spiceworks (Free), ProProfs Help Desk (Paid), InvGate Service Desk (Paid) and GLPI (Free Personal, Open Source).
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Observium is an autodiscovering PHP/MySQL/SNMP based network monitoring which includes support for a wide range of network hardware and operating systems including Cisco, Linux, FreeBSD, Juniper, Brocade, Foundry, HP and many more.
Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system.