Support Hero Alternatives

Support Hero is described as 'provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient self-help resources to your users' and is a customer support tool in the business & commerce category. There are more than 25 alternatives to Support Hero, not only websites but also apps for a variety of platforms, including SaaS, Android, iPhone and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great sites and apps similar to Support Hero are ProProfs Help Desk, UserVoice, Kampsite and Trengo.

Support Hero alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Support Hero.

This page was last updated

Support Hero

Paid • Proprietary
Customer Support Tool
Online

Support Hero provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers...

Learn more about Support Hero

Zendesk
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
235 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
Freshdesk
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
215 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Suggest and vote on features
Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
ProProfs Help Desk
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
Suggest and vote on features
ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
UserVoice
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Customer Support Tool
Online
Android
iPhone
Android Tablet
iPad
174 alternatives to UserVoice
UserVoice communities are the easiest way to turn customer feedback into action:
Suggest and vote on features
UserVoice Features
Suggestion voting
WordPress Integration
German
Multiple languages
Idea management
In-App Voting
DeskXpand
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
210 alternatives to DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Suggest and vote on features
DeskXpand Features
1. Desktop SharingDeskXpand enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand can be used without an coding or programming skills.
3. LightweightDeskXpand consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand simultaneously.
5. Auto ResponderDeskXpand allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
Kampsite
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Software as a Service (SaaS)
147 alternatives to Kampsite
Kampsite was made with the aim of helping companies engage with their users to build the features and products that their customers actually want.

Kampsite has no features, suggest some!
Trengo
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Mac
Online
Android
iPhone
Software as a Service (SaaS)
182 alternatives to Trengo
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Suggest and vote on features
Trengo Features
1. Multiple Account supportTrengo support multiple accounts without the need to logout and login
2. VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Whatsapp integration
Twitter Integration
Voice Chat
Live Support Chat
Ticketing
Customer service
Live chat for websites
Telegram
Telegram Bot
Helpdesk ticketing
Engati
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
207 alternatives to Engati
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Suggest and vote on features
Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot
Raiseaticket
Do you think this is a good alternative?
Yes
No
Free • Proprietary
Help Desk App
Software as a Service (SaaS)
207 alternatives to Raiseaticket
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
Suggest and vote on features
Raiseaticket Features
Email automation
Cloud based
Realtime Reports
Real-time dashboard
SLA
Clean design
Helpdesk ticketing
Remote Support
Zendo
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
CRM System
Online
584 alternatives to Zendo
Zendo is a Client Portal software that lets businesses handle customer requests in one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications..
Suggest and vote on features
Zendo Features
1. Real time collaborationMultiple users can work together in Zendo simultaneously.
Customer service
Client Portal

Showing 10 of 25 alternatives

Zendesk Features

Freshdesk Features

ProProfs Help Desk Features

UserVoice Features

DeskXpand Features

Trengo Features

Engati Features

Raiseaticket Features

Zendo Features