Support Hero AlternativesHelp Desk Platforms and other similar apps like Support Hero

Support Hero is described as 'Provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient self-help resources to your users' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to Support Hero, not only websites but also apps for a variety of platforms, including SaaS, Android, iPhone and Windows apps. The best Support Hero alternative is Freshdesk, which is free. Other great sites and apps similar to Support Hero are Zendesk, UserVoice, ProProfs Help Desk and DeskXpand.

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Alternatives list

  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Support Hero.

    • Freshdesk is the most popular free alternative to Support Hero.

    • Freshdesk is Freemium and ProprietarySupport Hero is Paid and Proprietary
    • Freshdesk is CustomizableSupport Hero is not according to our users
  2. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to Support Hero.

    • Zendesk is Paid and ProprietarySupport Hero is also Paid and Proprietary
  4. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    202 UserVoice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
     

    • UserVoice is the most popular SaaS alternative to Support Hero.

    • UserVoice is Paid and ProprietarySupport Hero is also Paid and Proprietary
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes
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    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    177 ProProfs Help Desk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    ProProfs Help Desk screenshot 1
     
  7. DeskXpand icon

    DeskXpand

     1 like
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    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
     
  8. Astuto icon

    Astuto

     2 likes
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    Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.

    148 Astuto alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    • Docker
    Astuto screenshot 1
     

    • Astuto is the most popular Self-Hosted alternative to Support Hero.

    • Astuto is the most popular Open Source alternative to Support Hero.

    • Astuto is Free and Open SourceSupport Hero is Paid and Proprietary
  10. Trengo icon

    Trengo

     3 likes
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    One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Trengo team inbox
     
  11. Engati icon

    Engati

     2 likes
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    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    195 Engati alternatives

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    Engati screenshot 1
     
  12. Document360 icon

    Document360

     13 likes
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    AI-powered platform for efficiently creating, organizing, and managing knowledge bases, product documentation, user manuals, and SOPs, featuring customizable themes, real-time team collaboration, advanced version control, and multi-language support for global use.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    Document360 screenshot 1
     
  13. Raiseaticket icon

    Raiseaticket

     3 likes
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    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    Raiseaticket screenshot 1
     
  14. Usedesk icon

    Usedesk

     Like
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    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS
    Usedesk screenshot 1
     
  15. Bizpopuli icon

    Bizpopuli

     2 likes
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    Your online customer feedback software. Fast, easy and without worries or small print.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Online
    Available status selection filter.
     
12 of 22 Support Hero alternatives