ngDesk Alternatives

    ngDesk is described as 'will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity' and is an app in the Business & Commerce category. There are more than 10 alternatives to ngDesk for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and Self-Hosted solutions. The best alternative is JIRA. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Cabot. Other great apps like ngDesk are Jira Clone (Free, Open Source), Request Tracker (Free, Open Source), JitBit Helpdesk (Paid) and OpsGenie (Paid).

    This page was last updated Oct 21, 2021

    1. Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool.
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    2. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
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    3. Cabot is a free, open-source, self-hosted infrastructure monitoring platform that provides some of the best features of PagerDuty, Server Density, Pingdom and Nagios without their cost and complexity.
    4. A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress. What is this and who is it for?
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    5. RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    6. Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
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      • Online
      • Android
      • iPhone
      • Blackberry
      Take alerts from any IT management system and notify users via iPhone, Android, Blackberry push notifications, email, SMS and phone calls. Best Pagerduty alternative in the market
    7. Full-Stack Visibility and Actionable Insights for Better Software and Better Customer Experiences Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration, continuous development and...
    8. An open source alerting and incident escalation tool.


      Project has been suspended, no new work on it is being done. Prereq components (as currently constituted) have known vulnerabilities.

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    9. Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team preempt, minimize and resolve downtime to ensure that your customers stay happy.
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    Showing 10 of 21 alternatives