ngDesk Alternatives

ngDesk is described as 'Will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all' and is an app in the business & commerce category. There are more than 10 alternatives to ngDesk for a variety of platforms, including Web-based, Android, iPhone, Windows and Self-Hosted apps. The best ngDesk alternative is JIRA, which is free. Other great apps like ngDesk are Spiceworks, Cabot, Jira Clone and Request Tracker.

ngDesk iconngDesk
  2
  • Free • Proprietary
  • ...

ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one...

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ngDesk alternatives page was last updated Sep 12, 2020
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  1. JIRA icon

    JIRA

     223 likes
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    Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.

    386 JIRA alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • AU flagAustralia

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    JIRA screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Issue Tracking
    2.  Scrum Boards
    3.  Task Tracking
    4.  Bug reporting
    5.  Multi-project management
    6.  Ad-free
    7.  Kanban Board
    8.  SAAS Metrics
    9.  Members Statistics
    10.  Dependency Tracking
    11.  Workflow
    12.  Project Organization

    JIRA VS ngDesk

     

    • JIRA is the most popular Web-based, Windows, Mac & Linux alternative to ngDesk.

    • JIRA is the most popular free alternative to ngDesk.

    • JIRA is Freemium and ProprietaryngDesk is Free and Proprietary
  2. Spiceworks icon

    Spiceworks

     83 likes
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    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    131 Spiceworks alternatives

    License model

    • Free • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    Spiceworks screenshot 1

    Spiceworks Features

    1.  Knowledge base
    2.  Hardware Monitoring
    3.  Helpdesk Ticketing
    4.  IT Asset Management
    5.  Product Reviews
    6.  Network Mapping

    Spiceworks VS ngDesk

     

    • Spiceworks is the most popular Android & Android Tablet alternative to ngDesk.

    • Spiceworks is Free and ProprietaryngDesk is also Free and Proprietary
  4. Cabot icon

    Cabot

     18 likes
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    Cabot is a free, open-source, self-hosted infrastructure monitoring platform that provides some of the best features of PagerDuty, Server Density, Pingdom and Nagios without their cost and complexity.

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Self-Hosted
    Cabot screenshot 1
    Discontinued

    The last update is from 2021, and it's mentioned on the GitHub repository that the project is not maintained anymore.

    Cabot Features

    1.  Website Monitoring

    Cabot VS ngDesk

     

    • Cabot is the most popular Self-Hosted alternative to ngDesk.

    • Cabot is the most popular Open Source alternative to ngDesk.

    • Cabot is Free and Open SourcengDesk is Free and Proprietary
  5. Jira Clone icon

    Jira Clone

     3 likes
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    A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    Jira Clone screenshot 1
    Discontinued

    It's only a showcase product. The last commit is from 3 years ago, with many features marked as “not implemented” in the linked website.

    Jira Clone Features

    1.  Jira

    Jira Clone VS ngDesk

     
  6. Request Tracker icon

    Request Tracker

     17 likes
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    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    52 Request Tracker alternatives

    License model

    • Free Personal • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl
    Request Tracker screenshot 1

    Request Tracker Features

    1.  Extensible by Plugins/Extensions
    2.  Task Time Tracking
    3.  Customer service
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Bug reporting
    7.  Customizable triggers
    8.  Task assignments
    9.  Dependency Tracking

    Request Tracker VS ngDesk

     
  7. JitBit Helpdesk icon

    JitBit Helpdesk

     33 likes
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    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    JitBit Helpdesk screenshot 1

    JitBit Helpdesk Features

    1.  Helpdesk Ticketing
    2.  Text chat
    3.  IT Asset Management
    4.  Knowledge base

    JitBit Helpdesk VS ngDesk

     

    • JitBit Helpdesk is the most popular iPad alternative to ngDesk.

    • JitBit Helpdesk is the most popular commercial alternative to ngDesk.

    • JitBit Helpdesk is Paid and ProprietaryngDesk is Free and Proprietary
  9. OpsGenie icon

    OpsGenie

     10 likes
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    Take alerts from any IT management system and notify users via iPhone, Android, Blackberry push notifications, email, SMS and phone calls. Best Pagerduty alternative in the market

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Blackberry
    OpsGenie screenshot 1

    OpsGenie Features

    1. Slack icon  Slack integration
    2.  Incident Management

    OpsGenie VS ngDesk

     

    • OpsGenie is the most popular iPhone alternative to ngDesk.

    • OpsGenie is Paid and ProprietaryngDesk is Free and Proprietary
  10. PagerDuty icon

    PagerDuty

     5 likes
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    Full-Stack Visibility and Actionable Insights for Better Software and Better Customer Experiences

    28 PagerDuty alternatives

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    PagerDuty screenshot 1

    Properties

    1.  Security-focused

    Features

    1.  Multiple phone numbers in users account
    2. Slack icon  Slack integration
    3.  Email integration
    4.  Cloud based
    5.  Incident Management

    PagerDuty VS ngDesk

     
  11. xMatters icon

    xMatters

     19 likes
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    xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right...

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Easy-to-read status screens

    xMatters Features

    1.  Flow Designer
    2.  Third party integrations
    3.  On-Call Scheduling
    4.  Conference Bridging
    5.  Incident Management
    6.  Monitor File Changes

    xMatters VS ngDesk

     

  12. OpenDuty

     1 like
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    An open source alerting and incident escalation tool.

    20 OpenDuty alternatives

    License model

    • Free • Open Source

    Platforms

    • Linux
    Discontinued

    Project has been suspended, no new work on it is being done. Prereq components (as currently constituted) have known vulnerabilities.

    OpenDuty VS ngDesk

     
  13. Zenduty icon

    Zenduty

     7 likes
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    Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team preempt, minimize and resolve downtime to ensure that your customers stay happy.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Zenduty screenshot 1

    Zenduty Features

    1.  Website Monitoring
    2. Slack icon  Slack integration
    3.  Custom roles
    4.  SLA
    5.  Custom tasks
    6.  Colored tags
    7.  Scheduling
    8.  Incident Management
    9.  Forecasting Report
    10. Microsoft Teams icon  Microsoft Teams Integration

    Zenduty VS ngDesk

     
  14. Splunk On-Call icon

    Splunk On-Call

     16 likes
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    Splunk On-Call is incident management software purpose-built for DevOps. From fast forensics to rapid remediation, we empower engineering and operations teams to work together, solve problems faster, and continuously improve in high-velocity deployment environments.

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Splunk On-Call screenshot 1
    Splunk On-Call screenshot 2
    Splunk On-Call screenshot 3

    Splunk On-Call Features

    1.  Incident Management

    Splunk On-Call VS ngDesk

     
12 of 23 ngDesk alternatives