ngDesk icon
ngDesk icon

ngDesk

 2 likes

ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all...

ngDesk screenshot 1
ngDesk screenshot 2
+3
ngDesk screenshot 3

License model

  • FreeProprietary

Country of Origin

  • US flagUnited States

Platforms

  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • iPad
4.6 / 5 Avg rating (5)
2likes
5comments
0news articles

Features

Suggest and vote on features
  1.  Helpdesk Ticketing
  2.  Customer service
  3.  Incident Management

 Tags

ngDesk News & Activities

Highlights All activities

Recent activities

Show all activities

ngDesk information

  • Developed by

    US flagAll Blue Solutions Inc.
  • Licensing

    Proprietary and Free product.
  • Rating

    Average rating of 4.6
  • Alternatives

    23 alternatives listed
  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

Popular alternatives

View all

Our users have written 5 comments and reviews about ngDesk, and it has gotten 2 likes

ngDesk was added to AlternativeTo by spencer1 on Nov 1, 2017 and this page was last updated Sep 12, 2020.

Comments and Reviews

   
 Post comment/review
Top Positive Comment
Lisa Lopez
Nov 15, 2021
0

ngDesk has been one of the go-to and all in one solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system.

It's an effective tool for the management of requirements or requests as it facilitates the management within the Support Center. It allows to automate responses to our customers and also, customize the tool according to the requirement.

richardnrobinson005
Oct 28, 2021
0

We got much more than they promised, because the team never stopped packing the ngDesk software with cool and useful features. I would also say ngDesk is a good company to work with, both in terms of service and interface. My favorite parts of the ngDesk software are: taking bulk action on tickets; and the fact that I've mastered the skill of dealing with ticket incidents.

peterthamson1995
Sep 21, 2021
0

We are using ngDesk support for our incoming ticket queue. All clients email our support email which ends up in ngDesk Support. This allows anyone on our team to be able to reply to incoming tickets and help our clients. It allows us to keep the flow of information in one location.

rowleycynthia21
Sep 7, 2021
0

ngDesk allows my team to work seamlessly with the customer support team. On a daily basis, we pass tickets back and forth to accomplish both simple and more difficult tasks for our customers. The majority of our customer emails, voicemails and recorded calls are logged in our ngDesk CRM, so it's easy to search the history of any given customer to find out what they have contacted us about and which of our agents helped them out.

Joseph Stacklin
Nov 28, 2019
0

ngDesk is great because it tries to be an alternative to Jira on so many levels. However, if you want any customization you will have to get dirty and make custom modules, layouts, and other items. Overall if you don't need customization, it is nice but otherwise prepare to work for it to make your support desk work.

What is ngDesk?

ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.

ngDesk Videos

Show 2 more videos

Official Links