ngDesk
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ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all...
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License model
- Free • Proprietary
Country of Origin
United States
Platforms
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
Features
ngDesk News & Activities
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Recent activities
Callgoose_SQIBS added ngDesk as alternative to Callgoose SQIBS
ngDesk information
Developed by
All Blue Solutions Inc. Licensing
Proprietary and Free product.Rating
Average rating of 4.6Alternatives
23 alternatives listedSupported Languages
Comments and Reviews
ngDesk has been one of the go-to and all in one solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system.
It's an effective tool for the management of requirements or requests as it facilitates the management within the Support Center. It allows to automate responses to our customers and also, customize the tool according to the requirement.
We got much more than they promised, because the team never stopped packing the ngDesk software with cool and useful features. I would also say ngDesk is a good company to work with, both in terms of service and interface. My favorite parts of the ngDesk software are: taking bulk action on tickets; and the fact that I've mastered the skill of dealing with ticket incidents.
We are using ngDesk support for our incoming ticket queue. All clients email our support email which ends up in ngDesk Support. This allows anyone on our team to be able to reply to incoming tickets and help our clients. It allows us to keep the flow of information in one location.
ngDesk allows my team to work seamlessly with the customer support team. On a daily basis, we pass tickets back and forth to accomplish both simple and more difficult tasks for our customers. The majority of our customer emails, voicemails and recorded calls are logged in our ngDesk CRM, so it's easy to search the history of any given customer to find out what they have contacted us about and which of our agents helped them out.
ngDesk is great because it tries to be an alternative to Jira on so many levels. However, if you want any customization you will have to get dirty and make custom modules, layouts, and other items. Overall if you don't need customization, it is nice but otherwise prepare to work for it to make your support desk work.